Shannon L. Wallace

**** ********* **

Erlanger KY, 41018

859-***-****

hknle8@r.postjobfree.com

Objective: To find a career that will help me utilize my skills and strengths in Customer Service while earning a Bachelor’s Degree.

Education:

Boone County High School

Florence KY, 41042 859-***-****

High school diploma, graduated 5/27/2004

GPA 3.0

Boone County Area Technology Center

Hebron KY, 41018 859-***-****

Certified Nurse Aide

Earned degree on 12/17/2003

GPA 3.0

Experience:

Lifetouch National School Studios

07/2008-Present

2902 Foltz Dr. Edgewood KY, 41017

859-***-****

Photographer, Operations Assistant- I have done underclass and sports photography, also have worked as an operations assistant taking inbound phone calls, while doing data entry work on the computer, as well as helping run the full operations of the company.

Superior Technical Resources

08/2007-08/2008

9075 Centre Pointe Drive Suite 260 West Chester, OH 45069

513-***-****

Attendant, I enrolled customers into a Registered Travelers Program located at the Cincinnati/Northern Kentucky Airport. I also, escorted already enrolled members up to the front of the security line that way they could bypass all the traffic in the security area.

CitiGroup

12/2006- 08/2007

4600 Houston Rd. Florence, KY 41042

859-***-****

Customer Service Representative, I answered 90-150 inbound phone calls a day, assiting with financial matters with credit card issues and helping card members find a way to help protect there credit card in unforseen circumstances.

Health Alliance of Greater Cincinnati

05/25/2005-12/11/2007

2139 Auburn Ave. Cincinnati, OH 45219

513-***-**** and 859-***-****

Emergency Department Technician, I am trained to do blood draws, echocardiograms (EKG's), and splints. I also answer call lights and help RN's and MD's with procedures on patients. Also, i take their vitals when first arriving to emergency department by squad and help other technicians with anything that is needed help with. Patient Care Assistant, I take vital signs, record intake and output on patients, help the patients with what ever they may need help with, and answer all the call lights.

Certifications:

Certified Photographer

Certified Nurse Aide in KY and OH

Adult and Child CPR certified

Standard First Aide certified

Adult AED certified

References:

Desiree Hammond

Lead Photographer- Lifetouch

3511 Shadyside Dr. Erlanger KY, 41018

859-***-****

Known for 24 years

Amanda Kendall

Registered Nurse

809 Kemball Dr. Apt. 1

Elizabethtown KY

270-***-****

Known for 4 years

Christy McMahon

Customer Service Attendant

3008 Hornbeam Ct.

Burlington KY

859-***-****

Known for 3 years

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