Sales, Customer Service, Management, Clerical
Resume:
DANIELLE MARIE OWENS
Augusta, ME *****
EMPLOYMENT HISTORY
Centura College
Receptionist
Answered and directed all incoming calls
Sorted and generated student leads
Maintained all necessary enrollment and personel paper work
Maintained building security
Nimbus Communications
07/2008 - 01/2009
Sales Agent
Received inbound calls from customers ordering various products
Assisted customers with questions and directed calls to appropriate departments
Accurately entered case sensitive customer information into online database
Nimbus Communications
10/2008 - 12/2008
Sales Floor Manager and Team Leader
Gathered nightly and weekly performance statistics
Monitored live and recorded calls for quality assurance and compliance
Facilitated training and coaching nightly and weekly
Wrote and delivered personnel action
The Picture People, Virginia Beach, VA
10/2007- 4/2008
Photographer, lab technician and sales representative
Greeted customers and answered phones
Scheduled and confirmed appointments
Uploaded and prepared preview portraits
Accurately entered data into system
Listen Up Contact Solutions, LLC, Scarborough, ME
10/2005-2/2007
Sales Agent
Received inbound calls from customers ordering various products
Assisted customers with questions and directed calls to appropriate departments Mentored new hire employees
Facilitated weekly team meetings
VOLUNTEER EXPERIENCE
Member of the Order of Eastern Star, Electa Chapter #2, Bowdoinham, ME
2004 –Present
Past Member of the International Order of the Rainbow for Girls 1995 - 2002
EDUCATION
Andover College, Portland, ME 2004 - 2006
Criminal Justice Associate degree program
REFERENCES AVAILABLE UPON REQUEST
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