Medical Assistant

Yasmin Tejpar

***. ***. **** • *******@****.** • # 41 3850 Dominion Street, Burnaby, British Columbia, V5G 1C2

Profile

A dedicated and well-organized Clinical Secretary with over 20 years of experience in providing administrative and secretarial support within a medical environment.

Key Strengths

Organization, Coordination and Priority Management – Exercises sound judgment in responding to challenges and implements practical solutions based on what a given situation requires. Prioritizes issues to achieve results consistent with established goals. Experienced in assembling and interpreting information and producing succinct and accurate reports.

Administrative and Computer Skills – Offers a solid background of training, experience and organizational skills, which includes medical transcription and medical terminology. Strong working knowledge of Microsoft Office, hospital software systems (Encompass, Affinity and CIS Cerner) and billing software programs (PS Regent, Smart Series, Exan and Osler).

Team Work and Diversity of Experience – Contributes a broad range of experience, gained within diverse medical environments, prior to joining the support staff at the Vancouver Hospital Health Science Centre (VHHSC) in 1993. Previous experience includes working as a medical office assistant, a lab assistant and an office manager in a private medical practice. Adapted readily to various positions at VHHSC and to the Dean’s office at the University of British Columbia.

Career History

Dr. Utah Zandy, Private Practice, Bowen Island, BC 2010

Medical Office Assistant. Managing the clinical office and providing assistance to the Physician

• Greeting patients in person and on the telephone

• Managing reception area

• Scheduling appointments and maintaining patient records

• Administrative support, including typing, filing, data entry and ordering office supplies

• Clinical support and patient care

• Scanning and use of Wolf Medical System EMR

UBC Division of General Pediatrics, BC Children’s Hospital, Vancouver, BC 2010

Clinic Clerk. Managing 4 out-patient clinics (Accelerated, Immunology, Bladder & Infectious Disease/Immunology

• Scheduling appointments, patient care, referrals

• Effectively communicating with patients, their families, referring physicians and members of the Pediatric General Team

• Integrating with other clinical services within the hospital and the community

• Administrative Assistant to Dr. Korn

Chemical and Biological Engineering, University of British Columbia, Vancouver, BC 2009

Administrative Assistant. Provided administrative and secretarial support to the Manager of Administration and organized the calendar of the department. Responsible for first level communications in responding to inquiries on behalf of the Manager, the graduate student’s program and faculty members.

• Recorded and distributed minutes for scheduled meetings for the department

• Planned and implemented catering for weekly department seminars

• Processed financial requisitions for payment on Journal vouchers

• Assisted the graduate secretaries with appointment and application forms and provided a broad range of administrative assistance in the day-to-day activities of the department

UBC Pediatric Nephrology: BC Children’s Hospital, Vancouver, BC 2005-2009

Clinical Secretary F. Reporting to the Head of Pediatric Nephrology, worked closely with renal nurses, social workers, subspecialty pediaticians, nephrology residents, clinical fellows and healthcare managers. Provided effective communication between patients, their families, referring physicians and members of the Pediatric Nephrology team. Ensured integration with other clinical services both within the hospital and the community.

• Coordinated daily activities of the Pediatric Nephrology multidisciplinary clinic at BC Children’s Hospital

• Assisted the Head of Pediatric Nephrology in fostering and promoting the academic health mandate of the division through key initiatives, such as patient and family participation in clinical care research

• Exercised sound judgment, sensitivity and discretion when communicating with patients and families

• Solved problems and presented solutions to new or unusual issues to the Head of Pediatric Nephrology

• Provided guidance and supervision to Medical Office assistants during their practicum

UBC Centre for Teaching & Academic Growth:

Office of Learning Technology, Vancouver, BC 2004-2005

Program Assistant E. Utilized strong organizational skills in coordinating events and workshops. Assessed program requirements and implemented action plans to ensure resources were effectively deployed. Easily collaborated with others to improve service delivery and build relationships as a team player.

• Responsible for booking event venues, arranging for room set up and catering

• Coordinated and scheduled meetings and provided assistance to ensure program success

• Managed administrative details and entered all planning details into the database program

• Organized and maintained files and produced event summary reports

Allan McGavin Sports Medicine Centre: UBC, Vancouver, BC 2004

Clinical Office Assistant C. Responsible for answering telephones, making and confirming appointments, bookings and answering enquiries; received initial referrals and provided information to new patients. Maintained files of all patient related matters, booking appointments for tests and laboratory requisition. Communicated with sensitivity and discretion when interacting with patients and families.

UBC Department of Medicine: Vancouver Hospital Health Science Centre, Vancouver, BC 2003

Secretary. Handled reception duties and first-level communications for the department. Provided support and assisted with the distribution of information throughout the department and was responsible for updating faculty members’ CV’s and other general secretarial duties.

UBC Division of Physical Medicine & Rehabilitation, GF Strong, Vancouver, BC ...1996-2001

Clinical Secretary II. Provided secretarial services to the Head of the Division of Physical Medicine and Rehabilitation and indirectly to several senior doctors involved in the programs. Responsible for planning the sequence of duties, the work methods to be employed and the action to be taken in accordance with Departmental/Divisional guidelines, procedures and policies.

• Provided effective liaison between patients, members of the community, members of the division, university staff, MSP, WCB, ICBC, legal office, visiting professors, students and residents

• Responsible for typing slides, lecture notes, handouts and other teaching materials

• Maintained files of all patient related matters, booking appointments for tests and laboratory requisitions

• Managed a broad range of administrative duties including on-call schedules; billings to MSP, WCB, ICBC and medico legal billings; ordering office and clinic supplies as well as maintenance requirements

• Maintained files of hospital, university, committees and general correspondence for the faculty members and maintained a chronological file of all the faculty members’ published and in-press manuscripts

Faculty of Medicine, Dean’s Office: UBC, Vancouver, BC 1995-1996

Clerk III/ MSP Billing Clerk. Managed a range of responsibilities which included liaising with the Medical Services Plan for claim inquiry and troubleshooting.

• Used a medical software program to submit MSP claims via Teleplan to Victoria; generated a submission, processed and rejection’ claims report.

• Organized a filing system under doctor payee numbers for keeping the relevant submissions to MSP

UBC Bone Marrow Transplant Program, Vancouver Hospital Health Sciences Centre 1993-1994

Clinical Secretary II. Responsible for applying discretionary judgment and sensitivity in communication while providing confidential support services to the Director of the Bone Marrow Transplant Program.

• Screened calls, booked patient appointments and typed clinical notes

• Prepared agenda, recorded and distributed minutes for monthly meetings

• Edited research manuscripts and updated the Director’s CV and publication lists

UBC Division of Urology: Vancouver Hospital Health Science Centre, Vancouver, BC 1993

Divisional Secretary. Reporting to the Head Division of Urology, provided direct and confidential support which involved screening calls, mail, email and liaising with visiting professors. Organized and coordinated committee meetings and special functions. Composed and produced materials relating to students, faculty members and campus offices.

Volunteer Experience

Community Volunteering (1985-Present): Active role in the Ismaili community by volunteering for special events and activities. Hold a Class IV driver’s license and regularly drive senior members to the mosque and to other events.

Professional Development

• Medical Transcription, Continuing Education, Burnaby, BC (2011)

• Medical Billing Manual & Computerized Training, Continuing Education, Burnaby, BC (2011)

• Excel Level 1 and Work Level 1, On Track Computer Training, Vancouver, BC (2009)

• Financial Overview, University of British Columbia, Vancouver, BC (2009)

• UBC Accounting 101, University of British Columbia, Vancouver, BC (2008)

• Smart Forms, University of British Columbia, Vancouver, BC (2009)

• First Aid Course, St. John Ambulance (2008)

• CIS Cerner Registration, Scheduling, Triage and Tracking (2008)

• Extreme Freedom, Presented by Lise Janelle, DC and Life Coach (2007)

• Encompass Medical Software System (2005)

• Affinity Medical Software System (2005)

• TAG Workshop, Shift Happens Dealing with Difficult People (2004)

• Writing Professional Minutes, University of British Columbia MOST Program (2004 and 2003)

• Confidentiality of Health Records, Vancouver Hospital Health Science Centre (1999)

• Holster Monitor Training & Laboratory Assistant, Metropolitan Clinical Laboratories (1985)

• Cardiac Anatomy and Physiology, Douglas College (1984)

• Introduction to and Review of Cardiology Technician’s Training, Douglas College (1983)

• Medical Office Assistant, Vancouver Vocational Institute (1980)

References Available On Request

Contact this candidate