Administrative Assistant

Ludnelle St.Fleur

**** *** ***** **

Lawrenceville, GA 30045

Phone: 856-***-****

Email: ********@*****.***

Objective:

Obtain a career-oriented position, where my skills, when utilized, would benefit the growth of the company. Furthermore, provide a platform for personal advancement and growth in the company.

Skills:

• MS Word

• MS Excel

• MS Outlook

• Planning and Scheduling

• Customer Service

• Internet Research

Experience:

01/08-08/09 TOYS”R”US / Volt Staffing Wayne, NJ

Buyers Assistant

• Assist the Buyer in implementing, administering and executing customer focused, profit minded strategies to maximize performance within the Core Boy Toys category.

• Communicate and manage vendor relationships and act as a key contact with field organization for assigned department.

• Coordinate all necessary information for the advertising and graphic dept as it relates to assigned category and liaison with Merchandising Planning and Allocation and Store Planning Departments for assigned category.

• Handle all aspects of line review and all item set up and maintenance in the TRU Merchandise Retail system.

10/07-1/08 FedexKinkos Boynton Beach, FL

Customer Service Specialist

• Operates photocopy, binding and other auxiliary equipment

Operates the Point of Sale terminal (POS), handles money and makes change.

• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving.

• Provides pack and ship services for express, ground and international.

• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers.

04/07-08/07 Cingular Paramus, NJ

Business Care Specialist

• Troubleshoot any type of problems over the phone for Cingular and AT&T customers.

• Resolve complex billing and technical issues regarding headsets.

• Filled out contract forms, determined charges for services requested, collected deposits, prepared change of address records and issued discontinuance orders, using computer.

• Handle technical issues and resolved any technical problems the customer might have

11/06-04/07 Different Staffing Agencies Parsippany, NJ

Administrative Assistant

• Aided executive in staff capacity by coordinating office services.

• Studied methods of improving work measurements and performance standards.

• Compiled, stored and retrieved management data, using computer.

• Compiled and maintained records of business transactions and office activities

02/05-11/06 Pawnmart Lawrenceville, GA

Assistant Manager

• Studied management methods in order to improve workflow, simplify reporting procedures and implement cost reductions.

• Reports included time-and-attendance records, terminations, new hires, transfers, budget expenditures and statistical records of performance data.

• Prepared reports including conclusions and recommendations for solution of administrative problems.

• Supervise up to 6 employees on a daily basis.

• Help customer with purchase. Handle customers’ issues. Perform daily customer service work.

5/01-11/04 USPS Duluth, GA

Mail Handler

• Sorted incoming and outgoing mail into mail rack pigeonholes and mail sacks according to destination.

• Readdressed undeliverable mail bearing incomplete or incorrect address.

• Sorted mail according to destination and type, such as returned letters, Adjustments, bills, orders and payments.

1/01-6/03 Different Staffing Agencies Atlanta, GA

Administrative Assistant

• Aided executive in staff capacity by coordinating office services.

• Studied methods of improving work measurements and performance standards.

• Compiled, stored and retrieved management data, using computer.

• Compiled and maintained records of business transactions and office activities

Education:

2005-Present Herzing College Atlanta, GA

• B.A., Business Administration.

1999-2000 Mount St.Mary’s College Emmitsburg, MD

• Biology

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