Customer Service Representative
Resume:
Ke’Andra Starks
Houston, TX 77047
*******.******@*****.*** Objective
Reliable and experienced customer service representative with a proven
track record in demanding retail background, with a highly motivated
need to strengthen present skills within your company
Work Experience
October, 2011- January, 2012
IRT, Interactive Reponses Technologies
Customer Service Representative, Sales Representative
• Answered inbound calls and responded to account related questions
• Built rapport with customers, successfully resolve customers issues
• Asked probing questions to better determine the customer’s needs
• Introduced products and services that customer does not currently subscribe to
• Made orders for home services such as and not limited to DirectTV , ATT, Comcast, and Verizon
May, 2011 - August, 2011
ACS, Affiliated Computer Services
Customer Service Representative Houston, TX
• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches /resolves inquiries and logs customers calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Provides functional guidance, training and assistance to lower level staff
• Provides assistance, troubleshooting support to lower level staff
• Prepares standard reports to track workload, response time and quality of input
• Assist in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
October, 2010 - January, 2011
JC Penney
Replenishment Houston, TX
• Greet customers, offer excellent customer service when needed
• Stock merchandise according to company and weekly regulations23
•
• Use store rules to work and maintain safe and clean work conditions
June, 2010 - October, 2010
Macy’s/Bloomingdales
Merchandiser/Customer Service Torrance, CA
• Greet and respond to customers in friendly manner
• Stock merchandise according to store and weekly sales regulations
• Change prices and signs according to the merchandise
• Maintain a clean and safe work station
October, 2008 - April, 2009
Ross Stores
Retail Associate Long Beach, CA
• Greet and respond to all customers in friendly tone
• Operate and assisted in cash office
• Maintain clean work space in customer service
• Assisted in all various areas of the store
• Customer service with returns and exchanges
October, 2006 - May, 2008
World Services Company
Aircraft Maintenance
• Supervised activities of workers engaged in cleaning interiors and exteriors of airplane.
• Trained new workers.
• Observed work procedures and inspects completed work to ensure adherence to efficiency and safety standards, quality of work, and cleaning requirements.
• Inventoried and orders replacement cleaning and sanitary supplies.
• Keep records of inspections results and sanitary supplies used on cleaning report.
June, 2005 - July, 2008
US ARMY RESERVE
Signal Support Specialist Conroe, TX
• Integrating signal systems and network
• Installing, operating and maintaining designated radio and data distribution systems
• Performing signal support functions
• Performing unit level maintenance on authorized signal equipment and associated electronic
• devices
• Training and providing technical assistance to users of signal equipment
• Operating and performing preventive maintenance checks and services on assigned vehicles and power generators
May, 2005 - August, 2005
Boys and Girls Club/Work Source
Librarian Assistant Houston, TX
• Plans and supervised youth in day to day activities
• Consult with parents concerning member and club issues
• Maintained clubhouse program goals to insure the health and safety of teen members
• Took new member payments for club memberships
January, 2005 - May, 2005
Salons in the Park
Assistant/Clean-up Houston, TX
• Worked under a stylist clean and maintained small shop area
• Outside sales, passed out stylist cards to passerby’s or those interested at beauty supply’s
• Collected stylist pay while stylist was assisting another client
Skills
Skill Name Skill Level Last Used/Experience
Customer Service Expert Currently used/4 years
Type 40 wpm Intermediate Currently used/4 years
Telephone Skills Expert Currently used/4 years
Data Entry Expert Currently used/4 years
Email Expert Currently used/4 years
Filing Intermediate Currently used/4 years
Proofreading Expert Currently used/4 years
Computer Proficient Expert Currently used/4 years
10 Line Phones Expert Currently used/4 years
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