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Customer Service Administrative Assistant

Upland, CA, 91786
August 08, 2012

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Joel Downey-Hemenway

*** *. *********** **. ***. Ca., Upland, CA 91786

Phone: 202-***-**** Cell: 909-***-****



§Five years’ experience in providing excellent customer service including: meeting deadlines and attention to detail or quality, customer needs assessment and dispute resolution by implementing solutions to customer billing issues in order to maintain customer satisfaction and retention

§Three years’ experience in analytical and problem solving skills, supervised team of the staff of three, senior administrative role, prepared training, and material manipulate and interpreted data/information project management skills to include organization, planning and execution, production scheduled, included gatherings, documents, and presented findings/recommendations to management

§Excellent oral and written communication skills being customer focused, to understand and appropriately respond to client needs, and facilitate the presentation of recommendations

§Experienced with good judgment and problem solving.

§Proficient in utilizing software programs including: Microsoft Excel, PowerPoint, Word, Outlook, and knowledgeable in executing database applications and query productivity tools in order to create and edit complex reports, graphs, and presentations.

§Demonstrate discretion when dealing with employee and clients restricted and confidential data and matter

§Experienced in exceptional follow-up and follow-through skills


02/12 – 07/12 Central Refrigerated Sevices inc. Fontana, CA

OTR Truck Driver

•Perform all duties in accordance with company policies and procedures, and

comply with all federal, state, and local regulations for the secure and safe operation

of a commercial motor vehicle (CMV).

•Conducts a thorough pre-trip inspection of the equipment assigned as prescribed

by the Federal Motor Carrier Safety Administration (FMCSA) and the company.

Inspect tractor and trailer for defects during and after trips and submit a written

report on the condition of the tractor and trailer at the end of each trip.

•Safely operate tractor trailer equipment in different configurations as assigned,

with varying weights as allowed by law, under all types of climatic conditions,

terrain, road conditions and traffic situations, in urban and rural settings, for

extended periods of time, over long distances, either direct or by way of other

intermediate points, in accordance with all federal, state and local laws and

regulations as well as company policy

02/04 – 02/12 In Home Care Services Rancho Cucamonga, CA

Patient Care Specialist

•Provide in home care for dialysis patients on PD or Hemo dialysis. I provide care services such as connecting and disconnecting patients from the PD Dialysis machine, along with PD catheters

•Kept records of weight, fluid intake as well as blood pressure.

•Provided site care services for Hemo Dialysis patients such as dressing changes,

as well as monitoring blood pressure and weight daily. Helping clients with daily task and assisting with household chores.

07/06 – 12/08 Upland Christian School Upland, CA

Night Custodian

• Provided custodial services for main offices and classrooms.

• Performed floor care services such as vacuuming, shampooing, and basic carpet repair, also tile removal and replacement of damage or unsafe areas.

• Assisted in the beautification of the grounds as a member of the facilities team.

• Maintained a safe and welcoming environment for learning and growing.

• Assisted with safe chemical handling and storage as well as helped to maintain a updated MSDS log book and assisted with the creation of new and more cost effective and environment friendly sanitation practices.

06/06 – Present Worship In Truth Rancho Cucamonga, CA

Administrative Assistant (Volunteer)

•Answered telephones and transferred to appropriate staff members

•Created and modified documents using Microsoft Office

•Performed general clerical duties including but not limited to: photocopying, faxing, mailing, and filing.

•Maintained hard copy and electronic filing system

•Signed for and distributed UPS/Fed Ex/Airborne packages.

•Researched, priced, and purchased office furniture and supplies.

•Coordinated and maintained records for staff office space, phones, parking.

•Setup and coordinated meetings and conferences.

•Supported Chief Operating Officer with daily operational functions.

•Maintained and distributed staff weekly schedules. Other duties as assigned.


West Coast University, Ontario, CA, USA

Nursing - BS in progress

Bachelors Degree in nursing expected completions date is Spring 2014

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