Michelle Baptiste

Denise Michelle Baptiste

**** *. ******** ******* # ****

Las Vegas, NV 89123

707-***-****

**************@*******.***

Job Objective: Office Assistant/Customer Service/Marketing Relations

Customer Service

• Assisted customers with Electronic Purchases/Provided Product Information

• Cash handling and daily drawer balancing

• Trained new electronic department employees

• Helped clients to secure mortgage loan modifications to retain their homes

Coordination/Problem Solving

• Assisted parents and foster youth in the transition out of the foster care system as well as utilizing all available programs while in the system

• Developed a filing system and data base spreadsheets to track the demographics of our legal clients

• Monitored and recorded the advertising practices and promotional direction of other stations in our competitive market at 98 Rock

Communication Skills

• Contacted prize winners and ensured that all prizes were claimed within the allotted time period

• Made oral and written presentations to the Promotions Director/Station Manager to get approval for new promotional events, prize giveaways and video projects

• Prepared road crew event reports to identify crowd size, reaction and demographics for each promotional event to present to the Promotions Director

• Created spreadsheets of music inventory utilizing the Microsoft Word and Microsoft Excel programs

• Operated multi-line phone system in a retail environment

• Made follow up calls to banks for the purpose of securing mortgage loan modifications

Employment History

5/11 – 8/11 - Legal Assistant – Stahnke & Associates – Fairfield, California

9/10 – 5/11 - Assistant Events Coordinator – Souls & Sounds Productions - Sacramento, California

2/10- 8/10 – Office/Marketing Assistant-Rinne Legal - Walnut Creek, California

8/09-12/09 – Promotions Intern- Entercom Radio - 98 Rock - KRXQ - Sacramento, California

5/09-10/09 – Entertainment Promoter- The Syndicate - San Francisco, California

12/07-10/08 – Movie Extra/Set Staff - Media Casting/SF Casting - San Francisco, California

2/02-5/06 – Electronics/Customer Service - Wal-Mart -Vacaville, California

8/00- 6/01- Case Manager - AmeriCorps/Healthy Start Program - Sacramento, California

Education

8/03-5/11 - SOLANO COMMUNITY COLLEGE - Fairfield, CA - Business Major- Associate Degree

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