Customer Service Representative

MELISSA MCNEAL

***** ****** *** | North Branch, MN 55056 | 651-***-****| Email: ******.*******@*****.***

OBJECTIVE: Seeking a challenging position, this will allow me the opportunity to contribute my experience and skills.

PROFESSIONAL SKILLS:

* Certified Microsoft Office Specialist Certificate, Microsoft Word 2007 and Power Point 2007

* Computer experience in Microsoft Word, Excel, Power Point, Publisher, Outlook and Office 2003 & 2007

* Ten years of customer service experience in a business and service related industry.

* Excellent communication skills.

EDUCATION:

01/2009- 06/2012 MRC Training & Education Center, Minneapolis, MN

• Microsoft Office Specialist Certification Program

o Certified in Office Word 2007 on 09/26/11

o Completing training in Excel and Power Point

• Business and Computer Applications Specialist

o Completed program on 03/25/11 with perfect attendance

• Workplace Essentials Training Course

o Office 2003, Typing Prep, Work Readiness

Century Community College, White Bear Lake, MN

Anoka Ramsey Community College, Cambridge, MN

VOLUNTEER:

2007-2008 Office Assistant

Courage Center, Golden Valley, MN

Assisted staff in the Community Reintegration Program with clerical support. Answered busy phone system, typed correspondence, memos and filed paperwork.

WORK HISTORY:

10/2008-03/2012 Bartender/Cleaner

J.J.’s Bowl & Lounge, North Branch, MN

Served beverages to customers, took orders, handled cash, and provided excellent customer service to patrons. Maintained appearance of restaurant/lounge by cleaning floors, tables, bathrooms and bowling lanes.

2008 Customer Service Representative

Alternate Billing Corporation, Forest Lake, MN

Provide customer assistance in a very busy Call Center. Handle incoming and outgoing calls. Troubleshoot accounts receivable questions. Manage customer complaints. Extensive computer operations. Complete daily reports and credit information.

1999-2006 Carpenter

Local Union #87, St. Paul, MN

Journeyman level carpenter. Involved in all phases of construction. Extensive public contact with customers. Worked effectively as a team. Strong attention to details and excellent quality of work.

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