Quality Assurance Nursing Home
Resume:
*** *********** **** ******** ******* WV *****• Cell: 304-***-**** **************@*****.***
Patricia F. Stover
Summary of Qualifications
EXPERIENCE
Feb 2012-present Sunrise SeniorCare Living Belvoir Woods Fort Belvoir, Va 26601
Nursing Home Administrator
Maintain and achieve financial budgets with skilled and assisted living.
Medicare reimbursement related to financial stability and private pay census.
Positive survey results related to 2 deficiencies on Assisted Living unit and 4 on skilled unit.
Staff team relationships with support to department managers with positive encouragement and modeling as a team player.
Role model for core values and ethics and customer service.
Staff discipline, recognition, evaluations and assistance with in-services as needed.
Support to Director of Nursing, on staff physicians, chairman of committees related to Quality Assurance, Safety, Customer at Risk, Admission screening, Alzheimer’s unit, Social Service and currently, compliance officer for all Abuse/Neglect investigations and reporting.
56 Skilled and private pay beds, 54 assisted living units and 24 Alzheimer’s/Memory Care Unit.
Sept 2008-Dec 2012 Genesis Health Care Haven Center Martinsburg WV 25405
Nursing Home Administrator
Maintain and achieve financial budgets. I have exceeded the expected budget numbers quarterly and exceeded yearly EBITDAR for the last 4 yrs.
Medicare/Medicaid reimbursement related to financial stability and maintaining cost.
Positive survey results related to no deficiencies with Fire and Safety.
Staff relationships with support to department heads and positive encouragement and modeling as a team player.
Staff discipline, recognition, evaluations and assistance with in-services as needed.
Modeling of Core values and rounding.
Support to Director of Nursing, on staff physicians, chairman of committees related to Quality Assurance, Safety, Customer at Risk, Admission screening, Alzheimer’s unit, Social Service and Abuse/Neglect reporting and in-services.
Last survey with positive results with 2 deficiencies and 0 deficiencies in Safety. All complaint surveys ruled compliant.
68 skilled and long term care beds.
Awards: EBITDAR, Staff Excellence, Customer Excellence, Clinical Excellence, Bad Debt and Days in AR.
Administrator of the Month: June, July and November related to EDITDAR for the month.
Dec 2006-Sept 2008
Genesis Health Care Hidden Valley Center
Oak Hill, WV 25901
Nursing Home Administrator
Maintain and achieve financial budgets. I have exceeded the expected budget numbers quarterly.
Medicare/Medicaid reimbursement related to financial stability and marketing. Assisted with admissions as needed.
Positive survey results related to no deficiencies with Fire and Safety.
Staff relationships with support to department heads and positive encouragement and team player.
Staff discipline, recognition, evaluations and assistance with in-services as needed.
Support to Director of Nursing, on staff physicians, chairman of committees related to Quality Assurance, Safety, Customer at Risk, Admission screening, Alzheimer’s unit, Social Service and Abuse/Neglect reporting.
Last survey with positive results with 2 deficiencies and 0 deficiencies in Safety.
56 skilled and long term care beds and 24 Alzheimer’s/Memory care units.
54 assisted living on campus.
Awards: EBITDAR, Clinical Excellence, Employee Excellence, Days in AR and Bad Debt.
Administrator of the month: related to EBITDAR for the month.
Dec 2005-Dec 2006 Berkeley Springs Nursing and Rehab Berkeley Springs, WV 25411
Nursing Home Administrator
Maintain and achieve financial budgets. I have exceeded the expected budget numbers quarterly.
Medicare/Medicaid reimbursement related to financial stability.
Positive survey results related two deficiencies with Fire and Safety.
Staff relationships with support to department heads and positive encouragement and team management.
Staff discipline, recognition, evaluations and assistance with in-services as needed.
Overall operations related to financial goals and budgets.
Survey process and compliance.
Staff interviewing and support for modeling core values and teamwork.
Support to Director of Nursing, on staff physicians, chairman of committees related to Quality Assurance, Safety, Customer at Risk, Admission screening, Alzheimer’s unit, Social Service and Abuse/Neglect reporting.
120 skilled and long term care beds and 54 assisted living units.
Sept 2004-Dec 2005 Genesis HealthCare Willows Center Parkersburg, WV 26101
Assistant Nursing Home Administrator
Maintain and assisted with achieved financial budgets and company goals.
Staff relationships support to department heads and positive encouragement and team player.
Support to Director of Nursing, on staff physicians, chairman of committees related to Quality Assurance, Safety, Customer at Risk, Admission screening, Marketing, Social Service and Abuse/Neglect reporting.
Assisted with admissions and discharge planning and marketing.
Assisted with Direct pay and duties with payroll and accounts payable.
Support to Administrator.
96 skilled and long term care beds.
Jan 2001- Sept 2004 Genesis Healthcare Hilltop Center Oak Hill, WV 25901
Social Services
Director of Social Services
MDS, Care Plans, Raps, PASSAR 2000.
Discharge planning, ordered DME and made referrals as needed for home health, assisted living, apartment applications, Nursing Home placement, etc
Abuse and neglect investigation and reporting, 0 deficiencies in social services.
Family and resident council and in-services.
Complaints.
Patient Advocate.
Admissions and marketing to hospitals and community. Event planning and education.
Healthcare surrogate applications, MPOA, Living Wills as well as notarizing forms.
Admission audit process and chart review for survey compliance.
120 beds skilled and long term.
May 1995 - May 1997 Plateau Medical Center Oak Hill, WV 25901
Social Services
Director of Social Services
MDS, Care Plans, Raps, PASSAR 2000
Admissions and marketing.
Discharge planning, ordered DME and made referrals as needed for home health, assisted living, apartment applications, Nursing Home placement, etc
Abuse and neglect investigation and reporting.
Support to families in Emergency room for crisis intervention and referrals.
Complaints.
Patient Advocate.
Healthcare surrogate applications, MPOA, Living Wills as well as notarizing forms.
Assisted with Adult Protective Services with reportable from the Emergency room and skilled as needed.
Admission process and chart review for survey compliance.
Survey compliance related to JACHO and skilled unit.
Education.
Education
1990-1995 Concord College Princeton, WV
Bachelor of Social Work
Bachelor degree in social work with a minor in education.
References
References are available on request.
References are available on request. Other work history is available. As well, laps time in work was off related to family illness/cancer of parent. Please feel free to contact me with other questions. Currently, working on MHA. Letters of recommendations available upon request. Thank you for your interest in my application.
Mary Ferrell RVP Genesis HealthCare 304-***-****
Cheryl Yoakum Regional Manager Clinical Operations 301-***-****
Lois Cimino Regional Clinical Reimbursement Manager 304-***-****
AWARDS and RECOGNITIONS:
Clinical Excellence
Customer Satisfaction
Employee Satisfaction
Bad Debt
EBITDAR
Census
Days in AR
Safety Excellence
Administrator of the month for June, July, October and November 2011 (exceeding monthly EBITDAR)
Served on Committees for: Social Work, Event Planning for WV Annual Social Services Convention for WV Health Care, Cancer Relay for life and Alzheimer’s memory walk.
Contact this candidate