Customer Service Manager

OBJECTIVE

To establish a career in the financial or service sector where I can be a part of esteemed organization where extensive quantitative analysis skills can be effectively utilized and enhanced.

EDUCATION

KEAN UNIVERSITY Union, NJ

BS in Finance and BA in Economics May, 2009

EXPERIENCE

GREENPATH DEBT SOLUTIONS, INC New York, NY

Bilingual Account Maintenance Coordinator 1/2010- present

Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.

Review client credit reports and conduct an analysis of the report and credit score with the client. FCRA Certified.

Monitor and communicate with creditors on an ongoing basis to resolve issues with rejected Debt Management Proposals, missed payments,

interest rate adjustments and improper payment postings.

Post client deposits and process bank deposits daily in compliance with company procedures.

24/7 REAL MEDIA, INC New York, NY

Internship 6/2008-3/2009

Developed several Excel spreadsheet macros currently in use for reducing entry time and automatically cross-referencing for errors.

Conducted account reconciliations to help with cash management and help protect the business against fraudulent activities.

Assist in the processing of accounts payables (coding/entry into system).

Assist in data cleansing and data analysis.

KEAN UNIVERSITY RESIDENCE LIFE Union, NJ

Resident Assistant 9/2006-5/2009

Providing and maintaining a sense of community in the residence halls.

Performing administrative duties associated with the residence halls including room condition reports, incident reports, and the room change process.

Informing and holding accountable all students concerning all University policies and procedures.

Created, planned, and implemented educational, social, and recreational programs.

Counseled peers on personal, academic, and career concerns.

KEAN UNIVERSITY ATHLETICS AND RECREATION DEPARTMENT

Men’s Basketball Manager 9/2005-5/2009

Understanding and knowledge of basketball terminology and game play.

Fast and accurate record keeping.

Excellent time management and organization skills.

LADY FOOT LOCKER Woodbridge, NJ

Sales Representative/Key Holder 2004-2005

Opening and closing responsibility.

Working rapidly, especially during peak sales periods to ensure all customers are serviced properly and store operations are completed in a timely manner.

Assume store manager role, when management team is not present.

LEADERSHIP

ASSOCIATION OF LATIN AMERICAN STUDENTS

Member 2006-2010

Perform community service; fundraising

STUDENT ORGANIZATION OF KEAN UNIVERSITY, INC.

Class of 2009 Treasurer 2006-2009

Input in all organizations’ expenditures that affect the entire student body.

Involved in strategic planning and finances for programs.

Responsible for the financial resources, budgets and disbursements of class funds to pay necessary and authorized charges, and maintained all financial records of the class.

ACTIVITIES

Red Cross Blood Drive Promotions

Fundraiser for Breast Cancer and Heart Disease Prevention Walk

Member of Finance Board Student Organization

Skills

Fluent in English and Spanish, Proficient in Microsoft Office(Excel, Powerpoint, Word), Experienced in Accounting Software: Great Plains, CRM Software: Sales Force and Quick Base (Online Data Base) Financial Management Systems

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