Michele M. Marett

MICHELE M. MARETT

Spring, TX *****

OBJECTIVE

To obtain a remote Customer Service position that will be of optimum use for my personal and professional growth as well as allow me to utilize my several years of experience in data collection & entry, office support, communication skills, & computer applications experience.

SKILLS

• Customer Service

• Educator/Trainer

• Inventory Control

• Technical Writer

• Human Resources Duties

• Proficient in MSWord, PowerPoint, Excel, and Outlook

• Home Office Includes: Windows XP, Fax, Printer, High-Speed Internet, and Telephone.

WORK HISTORY

Preschool Lead Teacher (Part-Time)

New Life Community Christian School

August 2004 - Present

• Daily classroom activities

• Preparing weekly lesson plans

• Student evaluations

Owner/Operator

Mountain Mudd Espresso

May 2002 – May 2003

• Drive-thru coffee shop that employed 5 employees.

• All aspects of running a small business.

Manager

Java Jazz Coffee House

November 2000 – August 2001

• Cash register

• Taking orders

• Making a variety of specialty coffees

• Inventory Control

• Training new employees

Coordinator, Substance Abuse Services Department

Kelsey Seybold Clinic, Occupational Medicine

June 1991- February 1996.

• Drug screen activity clinic wide (approximately 20 collectors at sites throughout the

Houston area).

• Implement current protocols and procedures for the Substance Abuse Services program for

client companies.

• Developed training and certification programs for collectors in compliance with the

Department of Transportation regulations on collection procedures and breathe alcohol

testing.

• Certified instructor for Breath Alcohol Testing Program.

• Hiring decision, performance evaluations and employee counseling.

• Trained new Kelsey Seybold Employees in substance abuse collection procedures and keeping

all clinics updated in regulation and procedure changes.

• Coordinated all on-site collections for client companies.

• Trained client company's employees and surrounding area hospital employees on collection

procedures.

• Assisted in Medical Review Officer Functions.

• Insurance and coding procedures, as well as workman compensation experience.

Safety Department Assistant

• Assisted Manager in safety training, compliance with OSHA and Joint Commission guidelines. Taught safety classes to Kelsey- Seybold employees.

• Maintained MSDS files.

Acting Administrative Supervisor, Airport Clinic

• Supervised 15 employees plus two coordinators.

• Responsible for the daily operations of the clinic & staffing.

• Participated in a 24 hour on-call network for after hour's workers compensation injuries

clinic wide.

Previously employed as Medical Secretary; and New Accounts Representative.

EDUCATION

North Harris County College

Fall, 1987 Marketing and Banking

Fall, 1986 Business Communications

Fall, 1983 Principles of Banking

Fall, 1984 Dale Carnegie Course

Humble Chamber of Commerce 1994, 1995

United Way Fund Raiser with Kelsey-Seybold, 1993

Kelsey-Seybold Employee Picnic Committee, 1993, 1994

Airport Appreciation Day Represented & Coordinated Kelsey-Seybold Booth, 1993

Houston Northwest Chamber of Commerce, 1982-1988

*References available upon request.

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