Assistant Administrative /Human Resources Assistant/Office Manager
Resume:
**** ******** **. #**** ******, TX *****
hjd3ia@r.postjobfree.com
Kelley MacPherson
Objective
To become an integral part of a company where there are growth opportunities and my skills and abilities can serve as an asset to the operations and efficiency of my employer
Experience
3/2010-Current Empowerment Options, Inc./Empowering Staff, LLC Austin, TX
Administrative Assistant
• General Administrative Duties:
• Assist all departments with all tasks
• Serve as Program Assistant by sending/tracking items to Local Authorities within required timeframes
• Absorbed Office Assistant position when company was reorganized due to Medicaid budget cuts and performed all previous duties held as Office Assistant
• Coordinate meetings and parties
• Place supply orders for Austin, Conroe, Houston and Waco offices
• Create and maintain spreadsheets, documents and presentations and send out as scheduled, ensuring other departments have needed information to run efficiently
• Review, audit and enter billing documentation to expedite turnaround time for payment
• Assist in all aspects of annual survey and billing audit preparation
• Human Resources Assistant:
• Process employment applications and run criminal, Abuse/Misconduct and fraud registry checks; make job offers; conduct New Hire Orientation
• Create and maintain employee files and ensure all documents are current; perform annual checks and ensure files are kept in compliance with DADS regulations and internal requirements
• Assist and create trainings and In-Services to ensure policy and procedure adherence or address performance issues
• Ensure documentation is submitted to Director of Human Resources for TWC/unemployment hearings
• Acting Office/Property Manager:
• Contact and meet with vendors and contractors to address maintenance issues; coordinate large repairs; submit bids to CEO/Regional Director for items needing repaired/replaced
• Payroll- Review 70+ timesheets for accuracy, enter timesheets and maintain vacation/sick time usage; identify discrepancies and unapproved overtime and report to CEO, CFO, RD and managers; submit payroll spreadsheet to AP for processing
• Train new employees on electronic timekeeping system
• Looked for unnecessary spending and ways to cut down when HCS Medicaid waiver programs were cut by 29%, and reported to CEO and Management when excessive spending was found
• Demonstrate Core Values of Integrity, Teamwork, Service in order to maintain company standing as a premier provider to consumers and families we serve
4/2007-3/2010 Empowerment Options, Inc. Austin, TX
Office Assistant
• Provide support to each department and staff/contractors
• Update and provide information regarding staffing, billing and consumers to ensure departments have accurate records
• Answer multi-line phone system and provide information to callers
• Assist families, contractors, consumers and other agencies with any requests/inquiries
• Perform necessary tasks to assist in the daily operations of both the front office as well as the entire company
• Responsible for handling confidential documents and information and maintaining HIPPA compliance at all times
• Greet visitors and provide any necessary information
• Maintain complex filing/organizational systems in order to guarantee information is readily available and stored according to internal, state and federal regulations
• Handle all aspects of application process, including (but not limited to): reviewing applications for accuracy; criminal history checks; driving record checks; references and scheduling of interviewing
• Assist department managers when undergoing staff shortages/ reorganization
• Ensure all required documentation, licenses and files were accurate and readily available for annual audits
2004-2006 Roark Amusement/Coinstar Austin, TX
Office Assistant
• Organized & entered over 50 driver log sheets daily
• Answered multi-line phone system and handled all calls as necessary
• Maintained current records of all drivers routes and stops
• Served as assistant to Office Manager, completing all tasks as directed
• Thoroughly completed all paperwork to obtain an accurate figure of all revenue accrued each month
2002-2004 Meadowwood Retirement Community Bloomington, IN
Maintenance Systems Coordinator
• Handled all aspects of Work Order Systems, including generating, follow up and closing of all work orders
• Served as Maintenance contact for all residents, contractors and staff
• Responsible for implementing new inventory system which tracked usage, cost and location of supplies
• Created filing system for department that expedited the opening/closing of all projects
• Served as interim Office Manager when needed
2000-2001 Stone Belt Center Bloomington, IN
Group Home Manager
• Managed 6-bed home for high-needs IDD women
• Supervised 6 employees
• Oversaw all house operations, including (but not limited to): budget, scheduling, client care, interviewing potential staff and implementing client programming
• Ensured group home adhered to all state regulations
• Maintained open communication with QMRP, Psychologist, Doctors and family members in order to encourage independence for clients
Education
1995 Westover High School Albany, GA
• Majored in Psychology, Sociology and General Studies
• Received diploma May 1995
Computer Knowledge
• Windows 2003-2010
• Internet Explorer
• Mozilla Firefox
• Microsoft Office- Word, Excel, Access, XP, Outlook and Power Point 2003-2010
• Adobe Acrobat
• Specialized programs for interagency reports
Special Recognition/Awards
• Received special recognition for being in 100% compliance with State of Indiana guidelines during annual audit 2 years consecutively
• Won winner and runner-up of Employee Recognition program in March 2012
• Received promotions with 3 employers
• Received special recognition by CEO and Regional Director for serving as acting Office/Property Manager as well as maintaining great attendance
• Recognized by contractors for providing assistance and support
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