lakesha marks

Lakesha Rena Marks

**** *. *** ** *** 3-574-***-**** **************@*****.***

Objective To obtain a position in Customer Service that will enable me to use my strong organizational skills, expertise, project management and ability to work well with others.

Experience Enrollment Clerk

10/09-1/10 Randstad/ HealthSprings

 Coordinates matters relating to eligibility interviews, program waiting lists, and enrollment documentation process.

 Explains, interprets, and clarifies program regulations and guidelines, agency resources, procedures, rights, and responsibilities.

 Processes applications and enters information into the automated eligibility and enrollment system.

 Contacts member regarding Medicare Part D enrollment, discrepancies, incorrect Medicare numbers, redistribute returned mail applications, and update incomplete information status as needed.

 Performs other duties as assigned.

Scanning Clerk I

6/00-7/09 Press Ganey Associates, Inc

 Scan hard copy to electronic images, assuring a quality image.

 Prepare product for delivery and assure all projected documentation is complete.

 Meets deadlines by working in a high-pressure environment at a fast pace while maintaining quality and error free work.

 Achieves Time Productive statistics by meeting standards established by the facility.

 Meets company production standards by achieving the highest rate per hour in accordance with standards established.

 Achieves customer satisfaction; performing error free jobs per customer specifications by using a Kodak Scanner.

Sales Associates

10/98-4/00 Sears

 Completed sales with cash, checks, debits, store credit, coupons, credit card payments, etc.

 Generated sales while providing excellent customer service.

 Promoted offers and alerted customers to discounts within the department and the store.

Education Devry University, Nashville, TN

01/10- Present

 Business Administration-Accounting

References References are available on request.

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