Network Administrator

**** ********** *****

Fayetteville, NC ***** Cell: 713-***-****

Email: ***************@*****.***

Nicole Richter

Summary

Goal-oriented IT professional with experience in administration, and configuration to support growing businesses. Proven analytic and problem-solving skills with the ability to assess needs, develop value-added solutions, and execute technical solutions that streamline and improve operating efficiencies. Adept in communicating with technical and non-technical audiences.

Experience 2000 – Present Aquilex HydroChem Deer Park, TX.

Network Administrator

• Provided support of all internal IT platforms for a 600 user multi-site environment, including AD, Windows file and print servers, “Backup Exec” backup and recovery solution, and Symantec anti-virus infrastructure.

• IT Security Analyst Level Principle duties included creating, terminating, and administering user accounts. Handled sensitive account termination issues.

• Involved in the Exchange 2000 to 2003 to 2007 migration. Managed Hydrochem’s Exchange cluster and preparing for a new migration Exchange 2010 project. Administered Exchange 2007 cluster and account management.

• Beginning the preparation setup documentation for a new SCCM server for our Enterprise.

• Provided direct day-to-day supervision of two technicians in all aspects of their work, including assessing and improving their proficiency and escalation support.

• Purchase computers, peripherals and licensing and handled Accounts Payable

• Worked with our Enterprise migration of cell phones and managed Hydrochem’s billing, blackberry management and ordering.

• Install, coordinate, and maintain network-cabling project. Coordinate with Administration and Cable Vendor to ensure proper installation and support.

• Provided computer support via desktop, Pc Anywhere, VPN, phone, Terminal services, Remote Assistant, and Remote Desktop

• Ran diagnostics on all Dell family units and stage equipment according to ticket order

1999 – 6 month contract Shell Oil Company Houston, TX.

Computer Help Desk Technician

• Member of the Alliance Team, a branch of Shell which supported Executives to Refinery employees.

• Worked with a ticketing program for the Help Desk, resulting in increased response time and resolution time for software and hardware issues.

• Evaluated on call duration and accuracy.

• Worked with multiple operating systems; Windows 95, Windows 98 and Windows NT.

• Administered users and groups for Windows and Exchange Servers.

• Helped with connections for Citrix interface.

• Connected to Remote Desktops using SMS and unlocked accounts on the mainframe.

• Standard troubleshooting for dial-up and email issues.

1996 – 1999 US Army

Computer Support Specialist (74B)- Inactive Secret Clearance

• Provided Tier III support to all the end users of the 2nd Infantry Division. Clients included WfWG, Win95/98, and NT Workstation. Troubleshot hardware, software and networking issues.

• Participated in eight field problems, resulting in the setup of local LAN's in a secure field environment that communicated with other LAN's over the US Army's MSE network.

• Instrumental in the ongoing rollout of new equipment to 2nd Infantry Division. Duties included procurement, configuration, setup, support, and laptop/desktop inventory. Also acted as liaison between customer and vendor support.

• Monitored server logs to ensure flow of data in both the non-secure and secure environment, specifically the MS Exchange solution.

• Administered Exchange Servers, created accounts and assisted users with profile setup. Worked on an encryption system called NES.

• Member of a team for an IBM laptop migration.

• Assisted with setting up token ring networks.

• Installed operating systems and configurations.

Skills

Computer Hardware

• Troubleshoot and repair laptops, desktops, and servers.

• Sonic Wall and Nokia Firewalls, Hubs, 3 Com Switches, Linksys Wireless Routers.

• Hardware upgrade (i.e., HDD, RAM, SCSI Cards, and Processors).

• Troubleshoot and repair Printers and Fax machines (HP and Dell)

• Cell phones (Blackberry Models for our BES)

Computer Software

• Server Operation Systems- Windows Server 2000, 2003 and 2008

• Exchange 2007

• Symantec Backup Exec 10 and client

• Blackberry Enterprise Server 5.0

• VMWare ESXi version 4

• All Office Suites

• Install and configure Windows 95/98/ME/NT 4.0 (Server and Workstation)/Win 2000 (Professional and Server) and XP

• Network Administration functions (i.e., create and add users to domain, add computers to domain, create network shares).

Education Microsoft Certification Ft. Collins, CO

Microsoft Certified Professional (Windows XP Professional)

Last class taken was Configuring, Managing and Maintaining Windows Server 2008-based Servers. Working towards the completion of the MCSA.

• San Jacinto College (Central) (Business Management) Pasadena, TX.

-Working on second year

• 1997 US Army Computer Science School (74B) Ft. Gordon, GA.

- Included 13 weeks of schooling (Exchange, Hardware, Networking, Software)

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