Customer Service Quality Assurance
Resume:
Diane M. Koster
Parma, OH *****
EMPLOYMENT HISTORY
March 2004 to March 2011
Eberhard Manufacturing, Strongsville, OH
Production Scheduler
• Communicate daily with Sales and Customer Service
• Answer daily sales releases for ship dates
• Issue, expedite and close out customer work orders
• Assist with scheduling orders to be shipped out for plating
• Work with supervisors and employees on prioritizing customer work orders
• Thorough knowledge of Lean Manufacturing principles and Kanban
• Responsible for the press department, screw machines and steel warehouse
• MRP, physical inventory and cycle counts
• Assist in putting in parameters for new customer part numbers
• Reduce scrap with timely set ups
August 2001 to September 2003
Cooper Standard Automotive, Cleveland, OH
Consultant/Production Scheduler
• Develop and execute schedules to meet customer demands. These were developed utilizing an MRPII/AS400 system.
• Daily coordination with customer service to meet past-due and drop-in orders.
• Responsible for 15 Plastic Extrusion lines, 7 Injection Molding lines, 1 Clear Coat line and many secondary cutting lines.
• Acted as Customer Service Representative for General Motors and various tier II customers. Had overall responsibility for 200 GM part numbers that consisted of receipt of order, scheduling of production and on time delivery of product.
2000 to 2001
F.C.I. Automotive, Brecksville, OH
Production Scheduler
• Coordinate raw material schedules.
• Daily coordination with customer service to meet past-due and drop-in orders.
• Develop work orders daily using MRP report to schedule dies and presses.
• Communicate daily with tool room and operators for set-ups and change-overs.
1988 to 2000
Standard Products Company, Cleveland, OH
Production Scheduler, 1993 - 2000
• Develop and execute schedules for sub-assembly machinery to meet plant requirements and changing customer demands.
• Coordinate raw material schedules with hourly production to ensure sufficient inventory available. Reduce scrap with timely set-ups.
• Modify parameters and routings for scheduling in computer system.
• Experienced in MRP and JIT cycle counting procedures.
Diane M. Koster
Page Two
Manufacturing Supervisor, 1990 - 1993
• Directed workforce to produce quality items in an efficient manner.
• Monitored compliance of company policies and safety regulations.
• Introduced computer system to hourly workers and trained them in correct procedures.
Inventory Control and MRP Technician, 1989 - 1990
• Led inventory in a manufacturing department, processing manual transactions and adjustments in the system.
• Achieved 98 percent inventory accuracy.
• Resolved problems involved in tracking lost inventory.
Injection Mold Operator, 1988 - 1989
1983 to 1987
Sterling Engineered Products, Cleveland, OH
Quality Control Inspector, 1985 - 1987
• Oversaw operation of bodyside molding machines.
• Evaluated product quality to customer specifications.
• Analyzed return material to identify and correct problems.
Bodyside Molding Machine Operator, 1983 - 1985
1980 to 1983
Creative Color, Cleveland, OH
Guillotine Cutter
• Responsible for safe operation of cutter machine and packaging of finished products.
• Assembled various advertisement displays for paint and stain stores.
EDUCATION
New Horizons Computer Learning Center, 1998
Integrating to Windows 95, Excel 7.0, Word 7.0
Baldwin Wallace College, 1992
Management Development Program
Unified Technology Center, 1991-1992
Quality Assurance, Statistical Process Control, EIT, and Group Problem Solving
REFERENCES
Available upon request.
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