Assistant Sales

MIREILLE GOETZ

**** ******** ******

Los Angeles , CA 90034

Tel : 310-***-****

E-mail: *************@*****.**

HOTEL CONCIERGE

Member of les Clefs d’Or USA

Fluent in English, French Spanish, German, Italian. Basic Japanese.

US and French citizenship.

PROFESSIONAL EXPERIENCE

11/11 – Present Langham Huntington Hotel, Pasadena, CA ***** Chef Concierge: Assist guests with transportation, excursions, restaurants reservations, entertainment tickets, packages, general information on Los Angeles, staff scheduling, resolve guests issues, translations.

2/11 – 11/11 Sofitel Beverly Hills, CA ****

Concierge (replacement) : Assist guests with excursions, activities, restaurants, airlines, entertainment tickets, transportation bookings, general information on Los Angeles and California. Translations.

06/09- 11/10 Sofitel Ia Ora Beach Resort, Moorea *****

Moorea, French Polynesia

05/2000 - 05/09 Intercontinental Resort and Spa Moorea*****

Moorea, French Polynesia

Concierge: assisted guests with excursions, resort activities, restaurants, airlines, transportation reservations. Coordinate weddings, general information on area and other islands. Translations, site inspections for travel agents and tour operators. Resolve guests complaints. VIP follow up.

4/99 – 4/2000 Club Med Moorea*** Moorea, French Polynesia

Receptionist: meet & greet guests at airport, c/in c/out guests, assisted them with transportation, general information on area and other islands, site inspections, participate in entertainment. Translations.

11/92 – 3/99 Hotel Intercontinental**** (Hotel opening

Los Angeles, CA

Chef Concierge: assisted guests with excursions, activities, restaurants, airlines, entertainment tickets, transportation bookings, general information on Los Angeles and California. Translations

2/92 Jet World Beverly Hills, CA

Tour coordinator: tour coordination for US West Coast escorted European tours (hotels, restaurants, excursions reservations)

12/90 – 12/91 Fun Tours Miami, FL

Guest relations representative: meet & greet guests at airport, assisted them at hotels with excursions, transportation, restaurants, airlines, entertainment tickets reservations. Supervision of 2nd office, acting as travel agency (travel, tours, cruises sales)

10/90 – 12/90 Go America Tours Miami, FL

Representative: meet & greet guests at airport. Assisted guests at hotels with excursions, transportation, restaurants, airlines, entertainment tickets bookings. Tour Leader for around Florida bus tours

12/88 – 6/90 and

12/85 – 12/86 Disney World Orlando, FL

Cultural representative of France: assisted guests with information on different theme parks. Shared cultural and general knowledge of France with guests

6/88 – 11/88 Sun Line Cruises Athens, Greece

2/88 - 6/88 Paquet French Cruise Lines Paris, France

Assistant Cruise Director: assisted guests with general onboard and ports of call information. Ship announcements, coordinated events (games, diners, daily activities program). Accompanied shore excursions. Translations

6/87 – 11/87 Tour Guide/Interpreter Mexico City, Mexico

Accompanied local tour guides on tours around Mexico and translated to US and European visitors

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EDUCATIONAL BACKGROUND

Hotel Management Bachelor – France 1983

Hostess/Interpreter Diploma: International Hostess School Tunon –France 1984

LANGUAGES

English, French, Spanish, German, Italian fluent. Basic Japanese.

COMPUTER SKILLS

Microsoft Word, Outlook, Windows, HIS, Opera, Fidelio, Concierge Assistant, Go Concierge, Micros, Excel, Internet.

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