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Security Customer Service

Location:
Manchester, PA, 17345
Posted:
January 11, 2012

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Resume:

Margie L. Duncan-Weirich

**** ***** ****** ******

Manchester, Pa, 17345,

717-***-****

hihzxm@r.postjobfree.com

Professional Experience

ES3 LLC / C&S Wholesaler,

York, PA, 17402

717-***-****

Loss Prevention Coordinator,

August 2003

- August 2011

•Coordinate with risk management, human resources, or other departments to assist in company programs, investigations, or training.

•Inspect buildings, equipment, or access points to determine security risks.

•Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

•Check to ensure that appropriate changes were made to resolve customers' problems.

•Perform covert surveillance of areas susceptible to loss, such loading docks, distribution centers, and warehouses.

•Read source documents such as shipper bills, and enter data in specific data fields or into specific computer programs, computer logs or by using, using keyboards or scanners.

•Maintain logs of activities and completed work.

•Implement and monitor processes to reduce property and financial losses.

•Refer unresolved customer grievances to designated departments for further investigation.

•Implement data extraction procedures from other computer programs, such as scheduled arrival times and delivery information.

•Prepare written reports on investigations.

•Prepare functional or technical documentation for warehouse and transportation department.

•Compile, sort and verify the accuracy of data before it is entered.

•Maintain documentation or reports on security-related incidents or investigations.

•Store completed documents in appropriate locations.

•Investigate known or suspected internal theft, external theft or vendor fraud.

•Perform clerical duties such as typing, proofreading, and sorting mail.

•Offer special assistance to persons such as those who are unable or who are in emergency situations.

•Select methods, techniques, or criteria for data warehousing procedures.

•Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management.

•Train establishment personnel in loss prevention activities.

Central School District,

York , PA,

Custodian-Part Time,

February 2003

- August 2003

•Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.

•Notify managers concerning the need for major repairs or additions to building operating systems.

•Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.

•Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.

•Service, clean, and supply restrooms.

•Gather and empty trash.

•Clean building floors by sweeping, mopping, scrubbing, or vacuuming them.

•Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.

•Set up, arrange, and remove decorations, tables, chairs, ladders, and scaffolding to prepare facilities for events such as banquets and meetings.

Barton Security- Worked Security for Harley Davidson Motorcycle Co.,

York, Pa

Security Supervisor

September 1998

- July 2002

•Communicate security status, updates, and actual or potential problems, using established protocols.

•Identify, investigate, or resolve security breaches.

•Supervise subordinate security professionals, performing activities such as hiring, training, assigning work, evaluating performance, or disciplining.

•Collect and analyze security data to determine security needs, security program goals, or program accomplishments.

•Attend meetings, professional seminars, or conferences to keep abreast of changes in executive legislative directives or new technologies impacting security operations.

•Prepare reports or make presentations on internal investigations, losses, or violations of regulations, policies and procedures.

•Recommend security procedures for security call centers, operations centers, domains, asset classification systems, system acquisition, system development, system maintenance, access control, program models, or reporting tools.

•Plan security for special and high-risk events.

•Conduct physical examinations of property to ensure compliance with security policies and regulations.

•Analyze and evaluate security operations to identify risks or opportunities for improvement.

•Coordinate security operations or activities with public law enforcement, fire and other agencies.

•Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property.

•Conduct, support, or assist in governmental reviews, internal corporate evaluations, or assessments of the overall effectiveness of the facilities security processes.

•Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.

•Train subordinate security professionals or other organization members in security rules and procedures.

Education

Northestern High School,

High Street, Manchester, PA,

United States

Additional Skills

•Customer Service Skills

•Computer Literate - Microsoft Word, WMS Programs and Lean computer schedule programs, Outlook , Excel, some Power Point knowledge

•Security Knowledgeable



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