BIlingual Interpreter over the Phone
Resume:
DAVID GARCIA
Thornton, CO 80241-2075
*************@*****.***
PROFESSIONAL SUMMARY
Strong interpersonal skills with project management experience requiring planning
And allocating assignments to associates and management. Excellent organizer,
Team player, administrator, and problem-solver. Detail oriented and effective
Prioritizing workflow to meet deadlines. Spanish native speaker and 60 % Portuguese.
Language Line Services
Austin TX
March 2007 to August
Inbound calls from LEP people regarding Utilities services. 911, bank accounts, medical appointments, payments for telephone services, credit card payments, Traveler reservations as well as Airport traveler assistant.
ECA
Nov 2006 March 2007
Customer Service
Inbound and out bound call center and Out Source Center. Duties making calls or taking inbound calls regarding political surveys, community services and making appointments for different medical services, taking calls regarding Utilities services and making a police report or reporting a car accident for the Car Insurance.
Vision Regeneration Dallas, TX
May 2005 to October 2006
Consultant
Work very close with the Dallas Independent School District, and the Dallas Police Department. Duties: Intervention and prevention of gang activities among students from high school and middle school. Helping Latin students to adapt in the USA. Visit their families and help them in issues regarding education and how to be part of the school parents program. And how to adapt to a new culture with out loosing their roots
Larry Morgan Music Store Garland, TX
October 2004 to May 2005
In charge of the bass department and Spanish speaking customers. Duties: sales,
Stocking and making telephone purchase orders with major distributors
In Charge of the phone orders from customers from Latin America.
Music Makers Publications Dallas, TX
April 1999 to present
Musico Pro Magazine
Writer
Freelance writer for the music magazine Musico Pro for over seven years.
Interviewing musicians in English and translating the interview into Spanish.
Musico Pro is a monthly Spanish-speaking magazine.
Creatia House Dallas, TX
March 2003 to October 2004
Professional recording studio manager. Duties: Supervising the work flow, and
Contacting local as well nation bands. In charge of marketing the studio thru
Local magazines, newspapers and national magazines. Making revenue of
$50000.00 per year.
Latin Musicians Association
(LMA) Boulder, CO
May 2002 to March 2003
Marketing and CSR Manager
Personally in charge of direct marketing, and promoting the LMA nationwide.
Targeted the Hispanic musicians in the USA. Also contacted Carlos Santana, Alex
Acunia, and Abraham Laboriel to be part of the advisory board. The LMA provided
Benefits to the members, such as musical instruments insurance, and discounts
In CDs mastering and duplication.
Verizon Irving, TX
October 2000 to March 2002
LAN and Desktop Services Manager
Actively assigned duties to personal in LDS Mid-Atlantic/ Southwest areas.
-Monitored and maintained LDS related ticket queues
-Assigned tickets and dispatched LAN managers to resolve issues.
-Liaison between National Support Center and CTS regarding trouble tickets
-Submitted ICR requests for hardware/software.
-Answered ON-Site helpdesk calls.
-Contacted clients for additional information and verification for incomplete
service requests.
Second Voice Productions Dallas, TX
August 1997 to October 2000
Customer Service Manager
Led and effectively supervised the Customer Care Service Staff of a Graphic Call Center
Design and Music Production Company. Actively monitored all projects to ensure
Timely and cost-effective completion. Directed all customer service related
Issues and their favorable resolution. Surpassed customer satisfaction level
Goals through creative problem solution.
Fermatta School of Music
Professor of Music-Bass Department Mexico City
August 1993 to June 1997
Personally trained and supervises three teachers to teach the Fermatta Music
System to students ranging 10 to 25 years of age. Actively gave clinics and
Seminars on music theory and Electric Bass.
Education
Escuela Superior de Musica at Mexico City; 1990 B.A in Music Performance and
Teaching UT Pan American Edinburg TX; Music Courses 1982-1983
Skills
Computers, Mac and PC word, Fax, Scanner.
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