Administrative Assistant Supervisor
Resume:
Sophia McBride
Atlantic Beach, FL 32233
Phone: 904-***-****
Career Experience
U.S. Fish & Wildlife Service Jacksonville Field Office
March 2008 – March 2012
Administrative Assistant
Participated in the Student Experience Career Program (SCEP) Form October 2009 – March 2012.
Provided clerical and administrative support for the 2nd floor program offices (Divisions of Contracting and General Services, Engineering, and Office of the Migratory Birds and State Programs) under the direction of the Field Supervisor, Deputy Supervisor, National Sea Coordinator, and Administrative Officer. Reviewed current methods, procedures, and revisions to directives to determine an improvement of methods in implementing new directives relative to clerical support functions as well as the professional impact of biologist to outside contacts. Created and distributed Workplace Policies and Procedures Manual by working with management, regulatory team, information technology, science applications, and travel reimbursement system to streamline the efficacy of the office provide all employees with a direct guide (booklet) with procedures related to all biological and administrative programs within the office.
Trane Parts Center
July 2006 – January 2008
Office Administrator
Screen callers and visitors; provide information or make referrals, assist visitors in completing form and applications; provide information on services and functions; schedule and places conference calls; handle emergency or trouble reports for communication systems. Maintain calendar, schedule, and make travel arrangements. Answer routine inquiries requiring major interpretations of policies, procedures, rules and regulations.
Spherion –Staffing Agency
April 2005 – June 2006
Online Broadband Escalations Associate
Process and resolve customer, AOL corporate, and Broadband partner complaints. Resolve customer broadband billing issues. Combine customer and partner billing. Cancel and create broadband orders and America Online accounts. Customer and Broadband partner resolution callbacks..
State Farm Insurance Claims Service Assistant
Clerical assistance to claim handlers as directed. Operate a variety of office equipment, to include computers, printers, copy machines, facsimile receiver/transmitter, and mailing equipment. Receive and distributes, according to established procedures, incoming mail and processes outgoing mail. Pull files as requested or in accordance with established procedures. Assist claim handlers by setting up claim files, filing correspondence and other material related to the claim record as directed.
Comcast Cable
April 2004 - January 2005
Customer Account Executive
Accommodate wide range of subscriber requests, inquiries and complaints. Handle high volume of incoming telephone calls; covering a wide range of customer services in a prompt and professional manner, obtain all information for resolution of transaction. Answers customer questions regarding billing, service problems. Explain products and features. Correct errors and discrepancies on customer billings as necessary
Credit Master
(Business Closed)
January 1998 – April 2004
Executive Administrative Assistant/ Bookkeeper
Receive and process incoming and outgoing overnight deliveries. Prepare meeting itinerary. Schedule appointments. Transcribe notes into reports. Set up conference calls and meetings. Organize business itineraries and travel arrangements. Accounts receivable, accounts payable, bookkeeper. Prepare agendas & programs for meetings. Review & approve Travel & Expense Reports. Calculated, posted and distributed employee payroll. Managed A/P and A/R, as well as weekly, monthly and quarterly billing. Followed-up on collections and General Ledger postings. Manage office.
Education
Florida International University – Bachelors of Business Administration 2012 (Not yet graduated)
Florida State Community College – Business Administration 2010
Penn Foster College – A.A. Business Administration August 2010
Penn Foster College – Medical Terminology Certificate May 2008
Courses taken
FALL 2010 ART UCC1 ART UCC1 B 3.00 TR
FALL 2010 ENC 1101 Writing and Rhetoric I A 3.00 TR
FALL 2010 GEB 2011 Intro To Business A 3.00 TR
FALL 2010 PSY 2012 Intro To Psychology C 3.00 TR
FALL 2010 TRF 1000 Transfer Credit-Lower B 3.00 TR
FALL 2010 TRF 1000 Transfer Credit-Lower B 3.00 TR
FALL 2010 TRF 1000 Transfer Credit-Lower A 3.00 TR
FALL 2010 TRF 1000 Transfer Credit-Lower B 3.00 TR
FALL 2010 TRF 1000 Transfer Credit-Lower C 3.00 TR
FALL 2010 TRF 1001 Transfer Credit Lower Division C 1.00 TR
FALL 2010 TRF 1001 Transfer Credit Lower Division A 1.00 TR
FALL 2010 TRF 1001 Transfer Credit Lower Division D 3.00 TR
FALL 2010 WRN UCC2 WRN UCC2 C 3.00 TR
FALL 2010 ECO 2023 Principles Microeco C+ 3.00 EN
FALL 2010 ENC 1102 Writing and Rhetoric II B- 3.00 EN
SPR 2011 BSC 2023 Human Biology B- 3.00 EN
SUM 2011 COM 3110 Bus And Prof Commun B- 3.00 EN
SUM 2011 ECO 2013 Principles Macroeco C 3.00 EN
FALL 2011 EVR 1017 Global Env & Soc C- 3.00 EN
SPR 2012 CGS 2060 Intro To Micro Comp 3.00 IP
References
Pamela J. Sweat – Trane Senior Administrator
Della Fowler – Comcast Team Supervisor
John Milio – U.S. Fish & Wildlife Biologist
Heath Rauschenberger – U.S. Fish & Wildlife Regulatory Supervisor
Angelia Menchan – U.S. Fish & Wildlife Administrative Officer
Dave Hankla – U.S. Fish & Wildlife Field Supervisor
Contact this candidate