Customer Service Manager
Resume:
WILLIAM W SMITH
Sicklerville,N.J. 08081
Home Telephone: 856-***-****
Objective: An administrative and project support professional with more than 5 year’s experience in fast paced,high volume business settings seeking the opportunity to expand skills and knowledge in a full-time position.
Professional Experience:
2011 to 2012 Upperroom Barbershop, Paulsboro,NJ Barber/keyholder
To maintain great customer service, Also open the building in the absence of the owner, keeping order with clients and staff, Sometimes doing your own payroll, Answering the phone making appointments, working 12 to 16 hour shifts, Making designs and styles.
2007 to 2009 Gloucester Terminals, Gloucester City, NJ - Forklift Driver/Gun Scanner/Recovery Agent
Making sure production is on time, Unloading product off ship, Filling warehouse floor with product for inspection and fumigation, Also scanning product before its placed in the warehouse, Placed into a racked freezer, Helping recover with any product is dropped, keeping a safe work environment, Scanning and loading product on to a truck.
2005 to 2007 Bancroft, Cherry Hill, NJ - Patient Care Technician/Management Support/Acting Program Manager
Assumed full managerial responsibility in the absence of the Program Manager for an adult autism facility including scheduling and supervising 8 patient care technicians, creating behavioral charts and graphs, family/staff conferences, and compliance issues. Performed front desk reception duties including answering multi-line phones, scheduling medical appointments, insurance verification, and daily progress reports ordering supplies, data entry, filing, faxing, and copying. Provided patient care for up to 7 mentally autistic adults per 8 hour shift including assisting with recreation, personal hygiene, employment, and daily living activities. Ensured adequate patient coverage at all times by working overtime and double shifts.
2000 to 2005 Ancora Psychiatric Hospital, Ancora, NJ - Human Service Assistant
Provided patient care and constant monitoring in a lock-down unit for to 40 criminally insane patients per 8 hour night shift.
1999 to 2000 Office Depot, Voorhees, NJ - Customer Service Associate
Provided customer service for more than 10 per hour including assisting in locating and selecting merchandise, taking special orders, data entry, generating invoices, and receiving shipments.
1997 to 1999 Caesar's Casino, Atlantic City, NJ - Administrative Marketing & Security
Provided customer service and administrative support for bus patrons including greeting and directing customers, data entry of coupons, and ensuring safety and appropriateness of behavior.
Education: Empire Beauty School, Clementon, NJ- Cosmetology Certificate, License
1200 hour course. 600 hours as a freshman class work, 600 hours as a senior working hands on with client on clinic floor. I have many attendance awards as well as student of the month.
1996 Sterling High School, Stratford, NJ - High School Diploma
Qualification: FORKLIFT OPERATOR, C.D.L-B
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