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Manager Customer Service

Location:
Port St Lucie, FL
Posted:
October 18, 2011

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Resume:

Jane Davis-Ember .

*** ** ***** ****** • Port St Lucie, FL 34984 • 772-***-**** • hhv73d@r.postjobfree.com

Facility/Administration Management Professional * Purchasing * Facility Planning

* Multi-site Operations * Organizational Development

A highly organized results oriented administrator, with years of progressively challenging problem solving experience. An innovative and dynamic decision maker with an extensive understanding of the management of space and organizational needs. A personable, multi-faceted professional with clearly defined and

developed technical skills that offer relevant experience encompassing:

• Space Planning and Development • Training/Motivating/Leading Staff • Project Management/Implementation

• Personnel/Policies/ Procedures • Contract Review/Negotiation • Purchasing Policies and Procedures

• Record Keeping and Documentation • Regulatory Compliance

Achievements

Space Management

Reconfigured cubicles/Work Area using the space to need method, based on a request for 25K additional square feet of space. Results: optimum utilization and savings of $5K per month for lease expense alone, and

the company now has a standard for each job title and a benchmark for future positions in the company.

Purchasing Management/Cost Reduction

Conducted preparation, analysis, negotiation and review of contracts related to the purchase or sale of equipment, materials, supplies, products or services, that saved valuable time and resources, resulting in $1,000’s in savings.

Personnel/Procedures

Directed and trained the 8 members of the operations team in a manner that achieved objectives of 99.999% by continually encouraging subordinates to take greater responsibility that improved their professional standing, expertise and significantly improved morale and productivity.

Organization/Administration

Served as first point of contact in the organization for quick solutions to a problem in the workplace by communicating effectively with Managers, Supervisors, and Professionals to Clerks, and Blue-Collar workers. Results: improved efficiencies, optimized assets, and company named one of the “Top 5” fastest growing organizations in South Florida.

Budget Administration

Managed and controlled overall budgets of 5 Departments in $1MMs by planning, controlling costs, using logistical and personnel activities for the maintenance organization, in order to accomplish the objectives, goals and financial plans were met, and never failed to maintain that budget.

Process Improvement

Increased the traditional bidder’s list by more than 125% by seeking disadvantaged, minority, and women business owners, and newly established merchants to participate in the opportunity of doing business and rewording the original bid packages to better communicate and utilize their services and supplies.

System/Organizational Development

Organized all areas of the department in order to direct the administrative functions with proposed works and works in progress by developing plans, setting goals and deadlines, implementing procedures that greatly improved productivity and customer service.

Fleet Administration

Managed the purchase of 50 company vehicles per year and the sale and maintenance of the fleet of 150 negotiating a firm price on each new vehicle and establishing the best options for resale, saving the

company $1,000’s and time.

Professional Experience

Manager, Facilities and Purchasing Hair club for men 2005-2011 Purchased FF&E from third party initiatives; included Office Furniture and Fixtures, Salon Fixtures and Parts, Medical Equipment and Lighting, Computer Hardware and Photocopiers. Coordinated with local contractors for installation of the FF&E on new and renovation projects. Planned and developed space designs to assist architects in order to accommodate large numbers of supplies, fixtures, furniture and personnel in newly acquired office space. Reviewed bills and invoices to ensure proper discounts and ordering procedures are followed. Acted as Corporate Liaison to the field in providing trouble shooting and problem solving assistance.

Purchasing Manager Automotive Vanguard Car Rental USA 2003-2004

Purchased and managed the parts and services necessary to keep the rolling stock for Alamo and National Car Rental Group generating revenue. Bid and negotiated field office services such as trash hauling and towing saving the company $265,000 per year in three regions alone.

Purchasing Agent iBill.com 2002

Purchased servers, computers, software and supplies as well as the services for the building. Successfully reduced the overall costs of these items by $60,000 per month in less than six months.

Executive Assistant First Source Management 2000-2002

Directly supported for the CEO, President, and Vice President at the start-up of a new company that managed Assisted Living Facilities throughout the United States. Prepared and managed the personal and business correspondence for the CEO, as well as maintained the marketing material and managed the mailroom operations and shipping.

Manager of Purchasing and Administration Bluegreen Corporation 1998-2000

Responsible for the management of the facility maintenance, janitorial, construction, new and renovation, electrical and plumbing, as well as space planning and monitoring. Accountable for the mailroom operations

and personnel, as well as reception and switchboard equipment and personnel. Created a Purchasing Department where none existed.

Purchasing Manager Lynn Insurance Group 1994-1998

Administrator of company fleet and maintenance, building furnishings, office services and supplies, new construction and renovation. Accountable for reception area and 300 station telephone system. Responsible for the shipping and receiving services and personnel.

Purchasing Agent Indianapolis Public Transportation 1988-1993

Managed the Purchasing Operation which included procurement of fuels, oils, lubricants, lamps, filters and maintenance repair parts and the inventory for 180 full size city buses. Responsible for the building air-conditioning and heating service maintenance contracts. Assisted in authoring specifications for items required for purchase by legal bid or quote, adhering to federal, state and local guidelines.



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