Sales Customer Service
Resume:
KATHERINE J. HENRY
Landover Hills, 20784
Tel. 240-***-****/240-***-****
***************@*****.***
December 19th 2010
Mr James Moore
Excelsior, Inc. / Crocket Facilities Services
Dear Sir/Madam:
With the attached resume, I wish to bring to your attention, my interest in utilizing my outstanding Marketing skills as the Marketing Manager in your company.
My desire to work in this professional position is due to the fact that I can showcase the many skills that I have acquired during my career. Within the department, I can combine my extroverted personality and “natural” excellent customer service, and problem-solving abilities to ensure that the goal and aspirations of the Company are attained. I am confident that my abilities and resourcefulness, to relate effectively to others are qualities which could transfer to any field.
As you will visualize in my resume below, I have extensive experience developing and implementing marketing plans which have created compulsion for the product. I believe this experience can be utilized by Company, to meet your goals.
My experience in product sales, using various sales channels including cold calls and direct sales forces would be an asset to your company as we strive to add new distribution network. I wish to also mention that I have led the marketing teams in the development of sales collateral materials provided to distributors to support the sales efforts.
It appears that my skills set, experience, abilities and qualifications will allow me to contribute quickly, get off to a fast start, and take on the responsibilities of building, developing, maintaining and accomplishing the company’s goals.
If you can use a highly motivated eager to learn self-starter known for unlimited personal initiative and a commitment to the goals, I hope you will contact me to suggest a time when we can meet to discuss your company’s needs. I look forward to discussing how I will assist your company develop a strong strategic vision. Thank you in advance for your consideration and I look forward to joining your team
Yours truly
Katherine Henry
Applicant
EMPLOYMENT OBJECTIVE
WORK EXPERIENCE
Duties include but not limited to…..
INDUSTRY FACILITATOR
PRODUCT MANAGEMENT
SPECIFIC DUTIES Deeply accomplished and results-driven marketing guru with a penchant for success. A consistent and documented report of developing new initiative to create a compulsion for the services the company provides. Energetic leader and mentor; easily build team cohesion and inspire individuals to strive towards positions of increasing responsibility.
Core professional competencies
• Develop and implement strategic product marketing and sales plans; and promotional activities to generate revenue activities
• Delineate various strategic product plan for marketing at International and regional trade shows, conferences and industry shows
• Produce and manage the annual marketing budget
• Network with industry partners to broaden product knowledge of the their competing product
• Manage the Marketing Team and oversaw coordination of customers, and media tours for site inspections in collaboration with stakeholders
• Responsible for negotiating strategic partnerships to augment product
• Lead efforts to develop on-going marketing and sales of product throughout the region providing an insightful understanding of the marketplace and competitors
• Coordinate the development of marketing material, sales training, report templates and report creation for regional customers
• Work closely with Senior Executives in Policy and Planning to support the Board’s development efforts with industry sectors and stakeholders
• Approve presentations/sales materials and participate in new business pitches
• Responsible for implementing the marketing vision and roadmap for promotional activities
• Provide marketing team with the appropriate coaching and support to meet their needs to perform at their full potential
• Knowledgeable in Global Marketing and policies that surround regulatory issues, branding, economic development and employment
• Liaise with customers to understand and integrate ongoing marketing strategies and international competition
• Initiate and maintain industry relations through personal interactions
• Attend industry functions such as trade shows conferences and other meetings to facilitate professional development and networking in UK, Germany, The Caribbean and USA
• Conduct internal and external research to identify and prioritize co-op and other promotional opportunities
• Regularly monitor the performance and trends of tourism product at the local and regional level and report them to the Management team
• Report on the success of projects initiated by Marketing Team
• h market influencers both locally, regionally and internationally
• Developing and implementing strategic destination sales and marketing plans and promotional activities to generate a compulsion for travel to the destination
• Develop advertising and media plans for the regional and international media companies
• Develop and execute the annual sales plan for the assigned region.
• Work closely with regional airline in order to facilitate the execution the regional travel programs
• Plan and coordinate direct sales call, sales blitz an sales programs for the destination
• Simulate sales activities that is done internationally for the Caribbean region
• Attend and participate in Regional and International Trade and Industry Shows
• Plan and Execute Travel Agents Specialist training programs
• Manage a team of 10 motivate and direct personal development
Manager Airport, Sales and Marketing -AIR JAMAICA - Antigua and Northern Islands (2002-2005)
• Supervised daily operational schedule of preventive maintenance work in the respective sections at airport
• Coordinated with various departments about scheduling of work
• Prepared progress reports relating the fulfilment and status of contractual requirement
• Computing man-hours and material cost for service and work order related to operation and maintenance
• Develop, implement and manage effect sales strategy, and sales promotions
• Monitor the quality of customer service provided by operations
• Conducting weekly Sales calls and presentations to corporate clients and other distribution channels
• Monitor all accounts and develop plans for effective peak performance and group sales.
• Develop and implement a corporate program to secure corporate business to prevent shopping around.
DUTIES CON’T
ADDITIONAL STRENGTHS
• Regularly monitor the performance and trends of the aviation and tourism product at the local and regional level and report them to the Management team
• Report on the success of projects initiated by Marketing and Sales Team
• Self-motivated, strong interpersonal skills, adaptable, and functions well when there is a need to multi-task.
• Keep abreast of the market, benchmark against other destinations
• Manage the cross functional status for the various sectors in tourism and have a level of influence among relevant stakeholder groups to ensure that all sectors are aligned to and delivered on the strategic direction.
• Extensive knowledge and experience in Marketing, Public Relation, Communication and Sales Management techniques and their applications.
• Extensive knowledge of Developing Peak Performance and Group Sales.
• Experienced in Exhibit Marketing and multi task. Extensively travelled.
• Experienced in securing account businesses and decision making
• Excellent oral and writing skills. Computer literate
EDUCATION
University of Liverpool UK – MBA –International Business - Current
University of New Brunswick Canada
-BSc
Princess Margaret High School –
Graduated-
Diploma
EXECUTIVE CAREER
Antigua & Barbuda Tourist Board Marketing and Sales Manager 2005 - 2010
Air Jamaica Airline Area Sales and Marketing Manager
LIAT Airline (1974) LTD Sales and Marketing Executive
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