Customer Service
Resume:
Houma, LA ***** Phone 985-***-****
**************@*****.***
Kayla DarDar
Summary
Highly talented accomplished professional with more than 5 years experience in customer service and sales support. Proven ability is to meet and exceed all sales and customer service goals. Ability to develop, maintain, and strengthen business relationships with clients. Recognized for exceptional problem-solving and analysis abilities. Pleasant personality, hardworking, and dedicated to customer satisfaction.
Capabilities and qualifications
-Strong team leader that strives to achieve a goal that has been assigned; assuring that the task is complete in its entirety with creativity no matter the duration for the completion of the task(s).
-Demonstrate the ability to manage and organize numerous customer accounts from previous years of inconsistent and incorrect filing.
-Understands that creating a system that all employees can be comfortable performing, helps a business function more efficiently and effectively.
-Outstanding personality and communicational skills from years of educational experience and human relations.
-Hands-on and an advanced learner. Once shown a technique has the ability to retain knowledge and apply.
-Sports minded individual that is competitive and strives for success.
-Demonstrate outstanding problem solving and active listening skills- able to diffuse difficult customers situations with tact and ease.
-Posses exceptional ability to build productive relationships, resolve complex issues and win customer loyalty.
Professional experience July 2007-Dec 2008 Ashley Furniture Duluth, GA
Customer Service- 3rd Key holder
-Manage active customer accounts, previous purchase history, and resolved customer issues.
-Established financing plan for approval transactions.
-Daily accountability of financial transactions.
-Arranged delivery schedule for customers.
-Consistently generated additional revenues utilizing through product knowledge and friendly sales techniques to up-sell product specials and complementary items (accessories, delivery, and furniture protection plan).
-Responsibilities include achieving the personnel goals and goals of the store.
-Provide excellent customer service by utilizing the product knowledge.
-Operate the cash and attendance register.
-Communicate with the Store Manager on any issue.
-Appointed to create a filing system to increase productivity of office.
August 2006-April 2007 Home Depot Houma, LA
Cashier
-Lead cashier in number of items per minute
-Lead cahier in least amount of voided per sale
-Assisted customers with product inquires and specialty products
March 2004-May 2006 Kohl’s Duluth, GA
Department Associate
-Assisted department manager in creating department seasonal displays and layouts.
-Trained in customer service such as assisting with specialty ordering, resolving customer complaints, and product research.
Education
Jan 2008-May 2009 Southeastern Louisiana University Hammond, LA
Business Management
3.0 GPA
-Microsoft Excel 2007 training
-Two year courses in computer literacy
-One year course in public speaking
References Available upon request.
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