Customer Service Sales

Carolyn Cook

*** */* *. **** • Fort Collins, Colorado 80524 • 214-***-**** • **************@*****.***

Professional Profile

• Analytical problem solver with a strong figure aptitude and ability to quickly grasp complex concepts.

• Skilled relationship-builder who is able to establish rapport with customers, building trust and respect. Highly service-oriented

individual who is responsive to need and thorough in follow-through.

• Disciplined with a strong character developed from extensive athletics and community involvement.

• Effective communicator who is always polished and professional, yet warm and engaging.

Education

Bachelor of Business Administration, Accounting, December 2011

COLORADO STATE UNIVERSITY, FORT COLLINS, COLORADO Minor: Economics GPA: 3.1

Coursework: External Reporting, Tax and Business Strategies, Accounting Information Systems, Advanced Business Law, Advanced Accounting, Auditing, Cost Accounting, Corporate Finance, Marketing, Statistics, Econometrics, Management, Intermediate Microeconomics, Intermediate Macroeconomics, Ethics, and Calculus.

Intern

11/11-present

Work Experience

Milestone Financial Partners, LLC

• Requested by senior management to streamline communication among partners by implementing an iCloud network.

• Delivered support to management for measuring and analyzing client portfolios.

• Provided necessary clerical work for day-to-day business operations.

Teller 5/11-10/11

Wells Fargo Fort Collins, Colorado

• Upgraded customer service standards, modeling behaviors to create pleasant, customer-first environment that conveys confidence and professionalism while promoting customer loyalty and trust.

• Earned reputation for going to the extra mile to improve the customer service experience. Consistently gain appreciation of customers for proactively offering beneficial input and ideas.

• Successfully sold additional work and add-on services, leveraging relationship-building skills to grow sales.

Treasurer 5/10-5/12 Colorado State Club Sports Fort Collins, Colorado

• Successfully assessed financial needs of club and developed and executed a budget of more than $60,000 in funds.

• Encouraged team communication by holding regular club meetings, maintaining and facilitating communication about projects, avoiding potential problems, and contributing to a successful, results-driven organization.

• Led team fund raising efforts and was individually responsible for the successful receipt of nearly $5,000.

Sales Associate 5/10-9/10

Anne Taylor Loft Dallas, Texas

• Assisted in store wide functions, including sales counter and cashiering activities, inventory control, stocking, merchandise display, purchasing, loss prevention, and problem resolution.

Community Involvement and Awards

• Colorado State University Women's Lacrosse Team; 2008, 2009, 2010, 2011

• WCLA National Lacrosse Champions; 2008, 2010, 2011

• RMWLL Division Champions; 2008, 2009, 2011

• Sports Women of Colorado Award; 2008

• Havoc Lacrosse Association Volunteer Coach; 2008, 2009, 2010, 2011

Dallas, Texas

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