Customer Service Administrative Assistant

KRISTINA WILHELM

**** ****** ****. ******, ** ***52 440-***-**** ********@*****.***

Objective

To obtain a challenging and productive position where I can utilize my strong clerical, office, computer and multi-tasking skills.

Key Skills

Type 52 Wpm

Multi-Tasking Skills

Proofreading

Customer Service 10-Key Calculator

Data Entry

Bookkeeping

Multi-Line phone System Word, Excel, Access, PowerPoint & Outlook

Front Office Operations

Qualifications

Entered daily information in the mainframe computer for fast pace companies, ensuring full compliance with agency requirements and tight deadlines.

Provided professional correspondence to customers and vendors.

Handled multi-line phone system professionally, efficiently and directing them to the appropriate party.

Applied organizational skills in updating a filing system, hard copy and computer to be more accessible to staff.

Rapidly learn and master various computer programs; Microsoft Office, Quickview, Samson, Roscoe, e-Scheduler, Kronos, & Empower.

Education

Lorain County Community College Abbe Rd. North, Elyria

Associates Degree in Applied Business

Administrative Office Information System, Business Technology

Microsoft Office 03 & 07, Word, Excel, Access, PowerPoint, Outlook

Internet

Accounting Principles

Records Management

Training & Development

Elyria Academy of Cosmetology East Ave. Elyria

Certification of Completion

Anatomy, Biology

Hair cutting, coloring and styling, massages, manicures, perms

Sanitation of equipment

Experience

Teletech Incorporation 2007-2012

Customer Service Representative-Service Customers for well known accounts and updated information, handles troubleshooting problems with phone service, analyze accounts, sales of products and services, De-escalated calls, and transferred calls to proper department for further troubleshooting or assistance.

Inservco-Temp Service 2006-2007

Quality Control Person-Inspected companies inventory material to meet governmental and company specifications.

O.D.O.T 1985-2004

Administrative Assistant Backup-Data Entry: filing hard and soft copy, payroll, calculated employee hours; categorized and logged employees by job duties, equipment, and materials used; tracked employee sick, vacation, and personal time; kept inventory of salt, limestone, and fuel; handled public complaints professionally, operations of office equipment, such as multi-line telephone system, dispatcher, 10-key touch calculator, computer printer, fax, copier. Knowledge of the following software programs: Microsoft Word, Excel, Windows 98, Lotus, Mainframe, Quatro Pro, Paradox, Hummingbird, Roscoe, and Otis.

Highway Worker II

Pot-hole patching; full depth repair, drove a 10-ton dump truck and loader; snow plowing and salting; litter pick up; traffic control; concrete certified; basic maintenance on vehicles on a daily basis and for inspections; general labor; ran heavy equipment, also obtained commercial driver’s license(CDL)

Material Controller II

Tested various aggregate and soils for quality to meet state specifications, tested concrete and asphalt for state specifications, was American Concrete and Bituminous Certified; inspected concrete and asphalt plants weight scales for accuracy, created reports for states approval of material being tested

Project Inspector I

Worked on several state job sites inspection work being done by a contractor, logged daily reports on mainframe system, inspected bridges, and complete reconstruction of roadway, concrete sampling and testing, culvert repair and reconstruction, blueprint and specification reading, calculating all aspects of inspections on projects, attended several classes in Project Inspection

REFERENCES AVAILABLE UPON REQUEST

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