Customer Service Software

Anita S. Brown

**** ********* ****

Mount Pleasant SC 29466

843-***-****

407-***-****

*******@*****.***

****-******* ******* * *** Laurel Baye Healthcare (Accountemps) Mount Pleasant SC Accounts Payable Coordinator/Payroll Specialist-. Performed accounting functions including, but not limited to coding and posting of invoices processed accounts payables disbursements, and journal entries to general ledger. Resolved outstanding issues and concerns of invoices with vendors. Processed payroll for multiple entities, using ADP.

Software used: Microsoft Outlook, Word, and Excel. Southware and Navision accounting programs, ADP payroll program. Quick Books Premium 2011.

2010-2011-Pathology Services Associates North Charleston SC Charge Associate-Entered billing information that is required in order to create complete patient account, including but not limited to patient demographics insurance information and CPT codes into new or existing accounts. Detect problems on reports, work error reports, research missing information for charge department. Enter new and additional charges to patient accounts.

Software used: Microsoft Outlook, Microsoft Excel, Microsoft Word, BTC, and Freedom Centricity (IDX).

2009-2010-Iqor North Charleston SC. Collection Agent- Received inbounds, and made outbound calls to DirecTV customer regarding delinquent accounts. Reinstate disconnected accounts due to non payment. Educate customers about account status, and self care procedures on how to maintain current account balances. Provide customer service with outstanding billing issues, and questions.

Software used: Microsoft Excel, Microsoft Word, CACS, DirecTV billing software.

2005-2009-CHEP Orlando FL. Freight Processor-Electronically processed freight invoices for payment billed electronically utilizing SAP, and Manugistics system. Prepared vouchers for manual payments, by coding with general ledger accounts. Resolved outstanding freight payments concerns of manual or electronic entries. Worked with transportation carriers to resolve outstanding invoices, using bill of lading, and rate confirmation. Assisted logistics team with resolution, of rate discrepancies by supplying proof of previous shipments rate verification sheets. Verified accuracy of fuel charges, and displayed excellent customer service skills. Assisted with billing of asset recovery invoices. Paid carriers for asset recovery shipments assisted carriers with billing issues, and concerns, to assure timely payments, and accurate billing.

Software used: SAP, Manugistics Microsoft Excel, Outlook, and Access, and Word.

2000-2005-DARDEN RESTAURANTS, Orlando FL. Inventory Accounting Processor.

Match vendor invoices to approved purchase orders. Submit invoices to Accounts Payables for payments. Resolve price and quantity discrepancies with invoice matching. Work with Purchasing and Distribution departments on reconciling items. Perform inventory cost adjustments using Excel worksheet, and Great Plains to maintain the integrity of the smallwares inventory. Participate in annual physical audit of smallwares inventory. Perform carpet and fabric reconciliation to ensure accuracy of accounting information. Research and resolve vendor issues. Research and analyze restaurant waste using Actual vs Theoretical report during month end. Assist restaurants with month end questions regarding AvsT and COGS GL questions.

Software used: Great Plains, Oracle, Microsoft Excel, Outlook, Access, and Word.

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EDUCATION:

2010 Ashford University, Clinton, IA Bachelor Degree in Management, 1987 Associate Degree in Accounting Rutledge College North Charleston South Carolina, currently attending Ashford University to obtain a Master’s degree.

SYSTEM AND ADDITIONAL SKILLS:

Knowledge of several software packages including, but not limited to SAP, Manugistics, Oracle, Access, Great Plains, Microsoft, Excel, Windows, and Outlook.Peachtree, WordPerfect, Supercalc, JD Edwards, Quicken. Have worked part time positions in the Hotel/Entertainment and Telecommunications Industry as sales associate, front desk, night auditor, reservations, collections and operator.