Hospitality/Sales

Experience

Comfort Suites

October **** - Present Front Desk/Guest Service West Memphis, AR

• Check in and out guest.

• Handle difficult complaints from guests

• Communicate with other departments

• Handle and balance cash for the shift

• Communicate with next shift

• Work with Microsoft Office, Word, Excel, and PowerPoint

Holiday Inn

April 2009 - October 2009 Manager on duty West Memphis, AR

• Manage front desk work and employees

• Check in and out guest

• Handle the most difficult complaints

• Communicate with other department managers

• Work with management team to increase revenue

• Participate in monthly management meetings

• Ordering Supplies within budget

• Work with Microsoft Office, Word, Excel, PowerPoint

True Value

August 2008 - February 2009 Store manager Leadville, CO

• Management of store

• Everyday book keeping

• Work with point of sale, quicken and Microsoft excel softwares.

• Manage store revenue, shipping & receiving,

• Manage inventory and all employees' services including scheduling, hires, dismissals and payroll.

• Conduct Monthly employee meetings

Holliday Inn

September 2006 - August 2008 Night Audit Supervisor-Front Desk Manager Vail, CO

• Manage and oversee all night audit operations.

• Manage and audit all revenue for the day,

• Back up computer systems

• Work with opera and protobase software.

In April 2007 I was promoted to front desk manager (guest service manager).

• My duties included Manage and oversee all front desk operations and employees,

• Help management team to increase revenue

• Participate in monthly management meetings

• Conduct weekly front desk meetings

• Work with hotel server and work stations with opera and protobase software.

• Work with Microsoft Office, Word, Excel, PowerPoint

Holiday Inn

May 2005 - September 2006 Night Audit West Memphis, AR

• My duties included audit all revenue for the day

• Back up computer systems,

• Work with opera and protobase software

• Check in and out guest

• Work With Microsoft Office, Word, PowerPoint

Education

college of mainlands

1997 Other

G.E.D. Texas city, TX

University of Phoenix

Bachelor of Science

Hotel/Resort management Phoenix, AZ

Management of hotel and resort properties

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