Manager

Jeri Lange

*** ********** *****

Henderson, NV **002

702-***-**** Cell

702-***-**** Home

Employment:

**/**** ** ******* ***** Holding Corporation

Asst. Store Manager Home Improvement

*Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results

*Inspects departments and consults with associates daily to identify opportunities and develop and prioritize action plans with timely follow up

*Executes customer focused strategies and policies

*Recruitment

*Floor sets and seasonal resets

*Pricing accuracy

*Training completion and associate role playing

*Mentor and promote promising individuals. 3 promotions to date

11/1996 to 11/2009 Burlington Coat Factory

8/2006 – 11/2009 Store Manager

*oversee compliance of assistance managers, department managers and associates with established company polices and standards

*monitor store profitability and manage payroll

*ability to adjust and prioritize and manage time wisely in a fast paced environment

*lock and secure the store

*provide and inspire outstanding customer service

*recruitment

*orientate, train, coach, and manage all associates in daily tasks to maximize sales. Top 10 rank store in company.

*30 million in sales 105,000 sq ft

*mentor and promote associates. 5 promoted

2/2006 – 8/2006 Operations Manager

*open/close manager duties

*maintain and ensure the highest quality of customer service

*control expenses and weekly payroll budget

*assist in management of all areas of the store

*complete knowledge and workings of all equipment in the store

*supervise and oversee loss prevention/front door greeters, accounting, cashiers, customer service, maintenance, all safety aspects, receiving, human resources, record retention, and payroll

8/2003 – 2/2006 Luxury Linens District Manager

*Supervise 12 luxury linen/home departments.

Las Vegas, Phoenix, Salt Lake City and Albuquerque market

*Conduct orientation and train linen department manager in execution of daily tasks and to maximize sales

*Coordinate sales promotion activities and pricing of merchandise

*Oversee preparation of merchandise placement, floor plans and displays

*Coordinate new store openings and or closings of existing locations

*Ensure the proper channels of communication exist between stores and the buyers

*Help solve problems that affect the department service, efficiency and productivity

*Maintain stock levels and assist in buying merchandise for each location

*Help maintain payroll budgets and cost-to-sales

*Mentor and train rising associates: 6 promoted

4/2002 – 8/2003 Operations Manager

* same duties listed above

4/1997 – 4/2002 Linens Department Manager

11/1996 – 4/1997 Youth Department Manager

*recruiting, hiring, training, and development of associates

*mentor and promote associates. 4 promoted

*prepare and execute promotions and seasonal ads

*maintain a low shrink while increasing sales. 3rd rank in company

*2.5 Million in sales 25,ooo sq ft

*oversee inventories, price changes, transfers, special orders, and weekly budget

*communication with management including district, regional and the buyers to help service the customer need

*maintain and ensure the highest quality of customer service

*travel to help open, close, and remodel stores while training associates for the department

9/1988 – 11/1996 Ross Dress For Less Floor Coordinator

*Supervise a staff in accomplishing the essential tasks involved in a store operation

*Conduct weekly size audits and monthly safety/shrink meetings

*Accountable for completion of seasonal merchandise flows, moves,

in-store marketing guidelines

*Open/close manager duties

*Handle customer complaints, comments, and questions

*Supervise receiving of merchandise trucks

*Complete knowledge and workings of all equipment in the store

*Verify daily deposits and tracking cashiers

*train and develop new associates on register and department procedures

*Worked all areas of the store: Men’s, ladies, youth, infants, shoes, accessories, lingerie, cosmetics, registers, customer service, fitting room, receiving, cash office and management

1st Degree Black Belt: Tae Kwan Do Song Moo Kwan

References:

MaryEtta Weasa 702-***-**** Store Manager – Sears

Jami Dickey 702-***-**** Customer Service Manager - Sears

Tom Bianchi 206-***-**** Area Manager - BCF

Warren Foson 702-***-**** Merchandise Manager – BCF

Tim Coxon 206-***-**** Merchandise Manager – BCF

Jacki Burris 303-***-**** Merch. Coordinator(Home Division)

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