Customer Service Sales

Sheniqua M. Dillard

**** ******** ***** ***.**** Atlanta Georgia 30324

786-***-**** ********.*******@*****.***

Business Professional with 13 years’ experience in customer service seeking a position that will better utilize proven skills in communication and leadership as well as education in business administration

EDUCATION

American InterContinental University Hoffman Estates, IL

Associate of Arts in Business Administration Cumulative GPA: 3.57

Concentration : Healthcare Administration Completion Date : December 2011

EXPERIENCE

Retail Sales Consultant 2011- 2012

Sprint

• Educate and inform customers about the benefits and features of Sprint’s products and services.

• Help maintain store equipment; monitor inventory; answer and respond to customer calls;

• Sale accessories or additional products based on customer needs, and rotating store displays and advertisements.

Customer Care Specialist 2007-2010

American Express Ft. Lauderdale, FL

• Communicated and liaised between customers, visitors, enquirers and relevant staff to requests over the phone or in person, and to verbal or written instructions.

• Operated a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, printer, calculator, shredding machine and photocopy machine.

• Answered a high volume of calls and maintained a rapid response rate according to agreed standards.

• Managed and collected payments, handled escalations, sales, and retention on current and past due credit card accounts.

• Trained and evaluated new CARE specialist.

Customer Service Representative 2006- 2007

Comcast Cable Miramar, FL

• Answered a high volume of calls regarding cable service and maintained a rapid response rate.

• Collected payments, handled escalations, sales, and retention on accounts

Front-End Supervisor 2003-2006

Home Depot Hialeah, FL

• Managed, motivated, trained and developed 10-15 cashiers and ensured relevant HR procedures were followed (appraisals, discipline, grievance, etc)

• Managed cash and payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority

• Planned and implemented store merchandising, layout and customer traffic flow as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers.

• Managed selling and customer service activities, staff competence in these areas, to optimize, and sustained sales performance, profitability and customer satisfaction.

• Monitored and reported on activities, costs, performance, etc, as required.

ADDITIONAL SKILLS

CPR- Adult, Child and Infant Standard First Aid

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