Customer Service Representative

Wendy Stywalt

************@*****.***

Current Address Permanent Address

**** ******* **. **** ******* Drive

Charlotte, NC 28216 Charlotte, NC 28216

704-***-**** Cell 704-***-**** Cell

Education Johnson C. Smith University, Charlotte, NC

Bachelor of Science in Sport Management

Expected May 2013

Computer Microsoft Windows 2008, XP,Vista, Word, Excel, Power Point, Access, Outlook

Skills

Objective: Innovative, team oriented, professional seeking career opportunity that allows me to utilize personal experiences to interact with other individuals and to provide quality customer care. A self-starter and team player who demonstrate strong organization, time management, prioritize and follow through skills.

Experience Customer Service Representative

Convergys

Assisted Customers by routing them to their destination

Average Handle Time: 60 sec.

Assisted with information such as location and route time, street crossing as well as hotel and restaurant reservations

Aerotek

Benefits Investigator

• Make outbound calls on behalf of the physician to insurance carriers to verify insurance benefits for specific medications. Temporary position

Spherion Hewitt Associates

Hewitt Associates Drive Charlotte, NC

• Benefits Enrollment Specialist

• Assist Customers with Annual Enrollment Process by enrolling newly hired or existing employees in their benefits. This was a temporary position

Allstate Insurance Call Center McCullough Drive Charlotte, NC

Customer Service Representative

• Assist customers that call in about placing claims on auto or homeowners insurance by taking down detailed information to get claim established.

Honors Central Intercollegiate Athletic Association (CIAA) Tournament MVP (2009), All CIAA Conference (2009), Atlantic 10 All- Rookie Team, Athletic Director’s Deans List (Fall 2006)

Activities Women’s Basketball Team, Camp Advisor

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