Customer Service Manager

Renee Deufrane

949-***-**** Home * 949-***-**** Cell

*********@*****.***

PROFESSIONAL SUMMARY

Professional, mature, detail oriented Corporate Trainer/Office Manager, proficient in all aspects of Training and Office Administration, AP/AR, Payroll, Credit and Collections, Invoicing, General Accounting Bookkeeping, strong inter-personal relation skills and exceptional work ethic, Customer Service focused combined with a keen ability to generate revenue growth.

SKILLS AND EXPERIENCE

Accounts Payable Cost Analysis WPM 58 Medical Terminology

Accounts Receivable Inventory Control MS Word Medical Claims Processing

Payroll QuickBooks PRO MS Access ICD9 & CPT Coding

Credit and Collections QuickBooks MFG MS Excel Medical Insurance Billing

Invoicing Quicken MS PowerPoint Customer Service

Data Entry PeachTree MediSoft Sales

PROFESSIONAL EXPERIENCE

ROBERT MITCHELL & ASSOCIATES LAKE FOREST, CA

Office Manager/ Plan Review Marketing Manager 2004-2008

Managed operations of 4 person office, performed hiring and training for new hires,

Input employee payroll, benefits and event programs for 14 employees,

Initiated and updated all project insurance policies, administrated AP/AR, and credit for all accounts and performed general accounting and bookkeeping,

Prepared, reviewed & recommended appropriate actions on homeowner landscape plans,

Designed and implemented first successful marketing program to property management firms.

SIMPLY SPEAKING ANAHEIM, CA

Corporate Trainer/ Motivation Speaker/ Coach 1988-2012

Researched, designed, developed and presented curriculum, training materials for 32 different training programs for over 50% of U.S. Fortune 500 Companies,

Designed and initiated continuous marketing, follow-up and customer service campaigns,

Planned and executed all travel itineraries, contracts, invoicing and bookkeeping.

GAIL ARCHITECTURAL TILE & CERAMIQUE TUSTIN, CA

Assistant Controller/Office Manager 1980 – 1988

Managed 23 office employees and supervised 8 inner office functions: computer based accounts, AP/AR, credit and collections, cost analysis, payroll, order entry, and inventory,

Coordinated and implemented all formats media advertising and 4 yearly trade show events,

Outside sales – Designed and implemented first California dealer/designer marketing program, resulting in first year revenue increase of 120K.

EDUCATION

LARSON TRAINING CENTER SANTA FE SPRINGS, CA

Certificates: Computer Based Business Skills (Refresher)

Computerized and Manual Accounting (Refresher)

Medical Claims Processing and Medical Terminology

CAL STATE FULLERTON:

Degree: AA Business & Communications FULLERTON, CA

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