Customer Service Sales Representative

SONYA CHRISTINA DE LUNA

*** ***** ***** *** *******, TX 78227

210-***-**** ********@*****.*******.***

INVENTORY ~ LOGISTICS ~ SUPPLY CHAIN ~ WAREHOUSE

Performance driven, versatile, and hardworking professional with extensive experience in, logistics, inventory, and customer service. Technology adept with a focused desire to learn new processes and techniques. Skilled at working effectively both independently and collaboratively as part of a team in fast-paced environments to complete assigned tasks and projects while adhering to strict deadlines.

AREAS OF STRENGTH:

Providing Excellent Client Service § Interpersonal and Relationship Building Skills

Critical Thinking and Decision-Making Executing Multiple Projects Simultaneously

Scheduling and Data Management Excellent Planning and Organization Skills

General Accounting and Finance Functions Technology and Market Research/Evaluation

Focused with Meticulous Attention to Detail § Translate/Bi-Lingual in English/Spanish

PROFESSIONAL EXPERIENCE:

Coca-Cola Enterprises San Antonio, TX 2009 - Present

Inventory/Route Planner

Analyze, determine, and generate efficient routes and work schedules for 18 Technicians. Complete monthly fountain and bottle/can equipment inventory. Help satisfy customer service needs.

• Coordinate and maintain night job, weekend, and out of town schedules for numerous crews.

• Establish relationships with customers, supervisors, sales representatives, and account coordinators.

• Accommodate customer and sales representative rush requests for service with a 98% success rate.

• Prepare and coordinate equipment orders for shipment

• Reduce overtime and mileage by creating more efficient and effective routes

Southwest Research Institute San Antonio, TX 2007 - 2009

Billing Clerk II

Produce billing statements for the Accounts Receivable Department for clients worldwide. Consistently received and processed payments for 20 departments with a minimum daily balance of $900,000.

• Streamlined billing statement process to produce a proficient amount of billing statements per day.

• Organized and managed multiple billing accounts as well as inputted data into various databases.

• Analyzed problem accounts and payments, achieved all daily deadlines, and translated into Spanish.

Coca-Cola Enterprises San Antonio, TX 2005 - 2007

Account Settlement Clerk

Processed technician invoices in both electronic and paper form for Texas and New Mexico areas. Gathered and compiled data, computed fees and charges, and prepared invoices for billing purposes.

• Managed cash transactions and contacted customers to obtain and relay account information.

• Resolved discrepancies in accounting records and provided support for other Settlement Clerks.

• Performed and served as team leader for Basis clean-up project during company-wide realignment.

Coca-Cola Enterprises San Antonio, TX 2004 - 2005

HR Administrative Assistant

Provided proficient administrative support to the Director of Human Resources and six direct reports. Prepared invoices, reports, memos, letters, financial statements, expense reports, and other documents Human Resource Management and Safety Departments.

• Attained deadlines with a high-level of confidentiality as well as managed multiple schedules/calendars.

• Processed new hire paperwork, answered multi-line phones, and effectively addressed customer issues.

• Managed and completed audit of I-9 forms for the Southwest Texas Area.

• Updated and maintained employee Department of Transportation (D.O.T.) paperwork and information.

EDUCATION:

Bachelor of Science in Business Administration (Expected Oct 2011)

University of Phoenix San Antonio, TX (Current GPA: 3.57)

SOFTWARE SKILLS:

Proficient in Microsoft Word; Excel; Word Perfect 9.0; PowerPoint; Access; Outlook; AS400; SAP; Lotus Notes; 10 key by touch

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