Customer Service Training

PABLO GONZALEZ

***** **** *** **** *** # ***; Miami Lakes, FL 33014; Phone: 786-***-****;*****@*******.***

SUMMARY OF QUALIFICATIONS

Innovated training with excellent ability to develop and deliver training programs for quality and manufacturing employees. Extensive experience with standards and procedures in medical device industry. Bilingual: English and Spanish.

PROFESSIONAL EXPERIENCE

ROYAL BANK OF CANADA, Miami , FL 2011

File Clerk

•Assisted the Documentation Control Unit with general office activities including filing, pulling files, data-entry, etc. Key Accountabilities: Filing, Data Entry, Retrieving and returning files; Auditing files, Customer Service. Other general office duties as assigned.

CODMAN JOHNSON & JOHNSON COMPANY, Miami Lakes, FL 2010

•Machine Operator and Inspection

CORDIS JOHNSON & JOHNSON COMPANY, Miami Lakes, FL 1996-2009

Training Associate

•Performed training programs for new or revised quality and production documents, such as Manufacturing Work Instructions and Quality Work Instructions.

•Executed transactions within the Cordis Learning Management System (LMS), a system used to track and assign training for over 6000 associates worldwide. Duties on this system include recording completed training. Generating training status reports as required, maintaining hard copy files as required.

•Interacted with internal and external auditors regarding system operation, process issues and regulations compliances.

•Assisted site employees with LMS application troubleshooting.

•Adhered to all standard operating procedures.

•Ensured personal and company compliance with all federal, state, local, and company regulations, policies and procedures for health, safety, and environmental compliance.

Manufacturing Associate

Performed complex assembly and inspection of catheters.

•USON, Pad Printing, and Molding machine operation and set up.

EDUCATION: College Credit Certificate, Accounting Applications, Miami Dade College

ADDITIONAL SKILLS: Excellent written and verbal communication skills, strong analytical/problem solving skills. Knowledge on the following software: Excel, Quickbooks, Word, Compliance Wire, cPDM.

Interacts well in a dynamic environment and able to recommend and implement process improvements, great in handling multiple projects simultaneously.

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