Melody Earle

*** ********* *****

Middletown, DE 19709

302-***-****

hetkgc@r.postjobfree.com

PROFILE

Customer Service Professional with extensive record of success in administrative support, financial operations, and accounting services in the financial services industry. Quality focused team player known for detail orientation, organizational skill, technical knowledge and proven ability to get the job done correctly the first time. Key strengths include:

• Communication • Research Analysis

• Technical Skills • Time Management

• Quality Assurance • Process Improvement

CITIBANK, New Castle, DE 1996 – 2008

Senior Service Representative 2005-2008

• Assisted Global Trader with closing of all financial commodities transactions.

• Distributed information through Clear-Par system to all parties affiliated with the global trade.

• Initiated online signature documentation to all counterparties through Trade Tracker system.

• Verified monetary trade amounts and allocations.

• Managed integrity of financial trade transactions processed within the Trade Tracker system.

• Matched 800-1500 payments daily

• Entailed processing of reconciliation cash letters for auditing purposes with Mellon Bank and the Federal Reserve Treasury department.

• Act as an account resolution representative for customer inquiries utilizing the Compass system.

Implementation Manager 1998 - 2005

• Act as a liaison with branch offices in the implementation of commercial U.S. demand deposits bank accounts for international corporate accounts.

• Auditing of incoming correspondence to ensure compliance of banking procedures, and federal regulations relating to international clients.

• Investigated inquiries for account resolution.

PAGE TWO hetkgc@r.postjobfree.com MELODY EARLE

Account Investigation Specialist 1996 - 1998

• Investigated customer issues, i.e. missing statements and deposits.

• Performed general account maintenance transactions per the customers’ request.

• Assisted internal and external entities to verify signatures on all incoming checks.

• Facilitated stop payments on accounts per the customer request.

• Processing of reversed debits as a result of missed or forgery items on an account, new account processing and various other marginal assignments.

FIRST INTERSTATE BANK, Newport Beach, CA 1987 – 1996

Operations Support Specialist 1992 - 1996

• Provided operational support to VIP clientele.

• Facilitation of new loans, credit line increases and loan pay-offs.

• Verification of all documentation associated with new accounts.

• Executed all services for Private Banking customers.

• Managed V.P. (4) schedule and calendar.

• Arranged and hosted functions for Clientele.

Loan Processor 1987 - 1992

• Executed new loan requests and preparation of supporting documentation.

• Authorized credit reports, employment verifications to ensure compliance with banking procedures and FCRA guidelines.

• Resolution of customer inquiries and concerns relating to the loan request.

EDUCATION

Kearny High School

San Diego, CA

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