Mr.
Resume:
Jeffrey Samuels
Washington, DC 20001
SUMMARY
• 4+ years of experience Customer Service Rep in a Call Center Environment
• 5 years of experience with Remedy Tracking System
• 15 Plus years Copy Operations/office services/mailroom experience
• Strong experience with Word, Excel, Outlook
PROFESSIONAL EXPERIENCE
Association Financial Professionals & PBS Washington, DC 9/07-Present
Office Services Clerk/ Facilities
• Handled multi-line switchboard
• Set up conference rooms for presentations
• Order and distribute supplies to employees
• Distributed incoming packages & mail
• Set up and break down of office furniture
• Maintained office printers
• Provide quality customer service to all employees and vendors
Actively Searched Employment 07/07 – 08/07
Williams Lea Washington, DC 03/07 - 06/07
Office Services Clerk
• Maintained operation of high volume copy machines
• Delivery of in house mail & large volumes of Federal express, UPS and DHL packages.
• Direct contact with client in all needed areas of customer service
• Set up conference rooms for presentations
• Order and distribute supplies to employees
• Distributed incoming packages & mail
• Set up and break down of office furniture
• Maintained office printers
• Provide quality customer service to all employees and vendors
Accenture/Xerox Reston, VA 11/06 - 02/07
Office Services Clerk
• Assisted with mailroom operations
• Maintained copier operations
• Order and distribute supplies to employees
• Distributed incoming packages & mail
Help Desk Representative
• Performed all duties of a Customer Service Rep
• Received inbound calls from firm employees regarding facilities issues and forwarding calls to the appropriate department for issue resolution
Merrill Corp Washington, DC 11/05 - 4/06
Copy Operator/Mail Clerk
• Xerox copying and mail delivery of all legal documents
• Set up conference rooms for presentations
• Order and distribute supplies to employees
• Distributed incoming packages & mail
Actively Searched for Employment 07/05 - 10/05
Booze, Allen, Hamilton Washington, DC 01/05 - 06/05
Customer Service Representative
• Received inbound calls from retired veterans for the Dept. of the Army
• Screened retired veterans for special compensation for medical benefits
• Responsible for entering the Veterans current information into various
• applications & databases
• Ensured database is updated and clients are notified of decisions promptly
Actively Searched for Employment 07/04 – 12/05
Merrill Corp Washington, DC 03/04 - 06/04
Copy Operator/Mail Clerk
• Xerox copying and mail delivery of all legal documents
• Set up conference rooms for presentations
• Order and distribute supplies to employees
• Distributed incoming packages & mail
Sprint Hyattsville, MD 12/03 - 03/04
Telemarketing Sales Representative
• Contacted Sprint long distance customers to offer promotions
• Used various applications to input customer information
Actively Searched for Employment 08/03 – 11/03
Comcast Silver Spring, MD 03/01 - 07/03
Customer account executive high speed internet
• Assisted incoming callers with setup and operation high-speed internet, via telephone and e-mail
• Resolved minor problems using various trouble shooting techniques
• Coordination of sales for all Comcast products
• Tracked and resolved trouble calls using cable data and Remedy tracking system
Actively Searched for Employment 02/01 -03/01
Sharp Electronics Laurel, MD 01/00 - 01/01
Customer account executive I Help Desk administrator
• Assisted with troubleshooting of high-end video projectors, via telephone, chat and e-mail
• Performed outbound calling for customer satisfaction
• Assisted with troubleshooting and tracking of all in house calls using Remedy Tracking system
• Created documents using windows for company upgrades
Electronic Data Systems Washington, DC 09/96 - 11/99
System Administrator
• Assisted with incoming calls for employees using Claims system for department of Immigration
• Tracked and troubleshooting system problems using Remedy
• Created various applications and documents using Microsoft Word and Excel
• Assisted with setting up computers for new employees
• Installed hard drives, CD ROMÂ’s and Motherboards
• Assisted with various troubleshooting problems via telephone for 1200 employees, resetting print queues, tracking and relaying technical problems to technicians for company daily operations
EDUCATION
William Howard Taft High School NY City, NY
Diploma
1981 - 1983 Monroe business Institute Bronx, NY
57 College credits, 12 Accounting credits
Majored in Management / accounting
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