Customer Service High School
Resume:
Colorado Springs
Colorado
80910
Email: *******.*****@*****.***
Profile:
I am a sincere, loyal and dedicated individual who has a great deal of ambition. Although I have extensive experience in Customer Service, I love to learn, and always up to a challenge. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Employment:
• Customer Account Specialist
Dec 2010-Present
RYLA Inc.
Colorado Springs
Receive inbound calls from Verizon Wireless customers. Help customers with account management by reviewing or changing billing information, assist with device or handset issues. Assist with payment options, upgrade account products that best suits customers, educate customers on new products and services and providing excellent customer service.
• Personal Marketing Assistant
June 2010-October 2010
Metropolitan Life Insurance Co.
Colorado Springs
Assisted insurance agents with setting up appointments. Accepted calls on behalf of the agents to set appointments with clients. Worked with multiple computer systems to change client information on life insurance policies, IRA accounts, Annuities and 401(K) rollovers. Calls made for marketing campaign purposes and to obtain new business. Produced inforce illustrations for clients and filed all paperwork keeping track of follow ups.
• Customer Service Representative
October 2009-June 2010
Affiliated Computer Services
Colorado Springs
Received inbound calls from Alltel and Verizon wireless prepaid customers. Handled billing and tier 1 troubleshooting on prepaid devices. Activated new services and explained account balances, provided general information, updated and changed accounts. Provided exceptional and friendly service to take care of customer needs.
• Shift Manager
April 2008-Jul 2009
McDonalds
Colorado Springs/ Airport and Powers
Managed the restaurant with hourly inspections of the inside and outside making sure of cleanliness and performance of employees. Kept track of daily activity reports such as: hourly sales, labor percent and transaction counts. Recorded information daily in McDonalds Redbook keeping track of all activity. Executed drawer cash outs and deposits nightly. Issued breaks to crew.
• Crew Member/Crew Trainer
Jun 2006-Dec 2007
McDonalds
Woodland Park, CO
Maintained cleanliness, and stocked products in accordance to the restaurant. Worked with registers and handled cash daily, also delivered food to customers. Ensured proper training to new and fellow employees by demonstrating correct safety procedures and regulations.
Education:
• Associates of Science Degree in Nursing
March 2010-Current
National American University
Colorado Springs, CO
Achieving Associates degree of Science in Nursing
Full time student
• High School Diploma
Aug 2004-May 2008
Sierra High School
Colorado Springs, CO
GPA: 3.2
Achieved High School Diploma
Academic Excellence Award
Skills:
Extensive knowledge with computers and programs such as: Microsoft excel, Word, Power point, etc.
53 WPM
Excellent Customer Service skills
Achievements:
Red Cross Volunteer for blood donation
St. Mary’s Baptist Church kitchen volunteer
References:
Available on request
Contact this candidate