Customer Service Representative
Resume:
Gussie Smith *****.******@*****.***
8145A Colquitt Rd
Sandy Springs, GA 30350
Objectives
Seeking a position in Customer Service where my extensive experience will
be further developed and utilized.
Education
*Roosevelt Jr-Sr High School
*High School Diploma
Experience
*Customer Service Representative / Data Entry Clerk *
*Access Display Group July 2011-March 2012*
Calculated and provided quotes and product information for
customers.
Assisted customers with order placements online.
Maintained weekly reports for shipments, order & estimate
statuses, and returns.
Basic office duties such as filing, faxing and answering multiple
phone lines.
Entered customer information and processed orders.
*Debt Collector*
*Tritium Card Services November 2008 – December 2010*
Collected on accounts by assessing situations and developing
solutions to obtain payment while building and maintaining excellent
customer rapport.
Maintained and monitored account payments; documented all
collection transactions
*Office Manager*
*Residential Reverse March 2008 –August 2009*
Oversaw reception area - greeted guests, answered and routed
incoming telephone calls to appropriate area.
Composed and edited routine correspondence and other business
documents on a daily basis.
Clerical duties included faxing, copying, scanning documents.
*Customer Service Representative*
*Farber Plastics January 2006 – March 2008*
Answered incoming calls in a call center in a timely fashion.
Assisted customers in obtaining information about the company's
product and calculated quotes.
Clerical duties included filing, typing, etc.
*Cashier*
*Stop –N- Shop October 2003 – June 2005*
- Answered customers' questions, and provided information on procedures
and policies.
- Computed and recorded totals of transactions.
- Issued receipts, refunds, credits, and change due to customers.
Skills
Typing 55+ wpm
Microsoft Office Applications (Word, Excel, and Outlook)
Excellent Communication Skills
QuickBooks
Exceptional customer service/ data entry experience in
collections, real estate, and retail industries.
Contact this candidate