Administrative Assistant Customer Service
Resume:
STACEY L ROBINSON
**** ******* ******* ** *** ***1
HOUSTON, TX 77082-3086
****************@*****.***
Career Objectives
Seeking an administrative position to utilize and enhance my skills and experience, to provide exceptional customer service, working in a team environment where diverse skills, flexibility and positive outlook are exemplified and valued.
Work History
Jul 25, 2011 - current Weatherford-Houston, Texas
Project Administrative Assistant
Coordinate and scribe for Project Meetings and Executive Sponsors meeting, maintain calendar for Conference Rooms, organize internal and external management meeting, prepare meeting notices, handouts, and arrange for catering if needed, work with Document Control group to secure document numbers for meeting minutes, supervise receptionist, maintain contact list, coordinate vendor order and deliveries, compile and input data for weekly report, handle IT forms for account access, and perform and assist any duties to ensure Project team operates at optimum efficiency.
Jul 17, 2010 – Jul 21, 2011
McDermott - Houston, Texas
Receptionist
Answer phone, direct inquires to appropriate department, greet and receive visitors, issue visitor passes, maintain visitor log, receive general deliveries, coordinate general pick-ups, issue building access cards, maintain access card listing, apply for parking permits from building management, forward/send email communication to all employees, maintain calendar for conference rooms, maintain staff directory, responsible for ordering office supplies and copier supplies and placing catering orders, responsible for sorting and distributing mail on a daily basis, and perform other administrative support functions as required or assigned.
May 23, 2010 - Jun 10, 2010 U S Census - Houston, Texas
Enumerator
Collecting data for the census
Jul 17, 2009 - Apr 26, 2010 Hampton Assisted Living at Post Oak - Houston, Texas
Companion
Assist with personal services, medication, bathing, dressing, and personal hygiene. Escort services, doctor and hair dresser appointments, and escort to breakfast/lunch/dinner.
Jan 05, 2009 - Mar 26, 2009 A-1 Personnel - Houston, Texas
Records Clerk
Prepping, Scanning, and Indexing Documents for Harris County. Identify, index, and classify documents. Operate data capture scanner to import digitized documents.
Mar 22, 2007 - Apr 26, 2007 Dean's Professionals Services - Houston, Texas
Receptionist
Answer and direct incoming phone call. Assist Office Administrators with any paperwork and duties as needed. Maintain accurate filling system. Input grants proposals and forward to the appropriate staff.
Jan 03, 2006 - Aug 11, 2006 Dr. Steven Sacks MD - Beaumont, Texas
Front Office Clerk/ Medical Records Clerk
Scheduled patient visits and placed reminder calls one week before appointments. Answered incoming calls and directed to appropriate personnel. Maintained office files and suspense control. Maintained cashbook records, accounts receivables, and distributed incoming mail and addressed outgoing mail and correspondences. Prepared charts for clinic visits. Assisted patients with completion of paperwork. Maintained accurate financial, demographic, and insurance information of patients.
May 23, 2005 - Aug 11, 2005 Assessment Professionals - Port Arthur, Texas
Medical Billing/ Receptionist
Answered multi-line phone system and directed all calls to appropriate staff. Verified Medicaid and other insurance payments. Provided assistance to counselors during counseling sessions and distributed pertinent and confidential information.
Apr 23, 2003 - May 20, 2005 Dr. Steven Sacks - Beaumont, Texas
receptionist/referral clerk
Identified and initiated appropriate process for all patients requiring authorization or precertification from third-party payers to ensure proper reimbursement. Greeted and assisted clients with appointments, answered and directed phone lines to appropriate personnel, and distributed mail. Interpreted and coordinated physician's orders to schedule diagnostic tests, procedures, treatments with other physicians. Collected cash payments, wrote receipts and balanced cash drawers on a daily basis. Prepared patients charts for office visits.
Aug 09, 2001 - Apr 22, 2003 PAISD - Port Arthur, Texas
SUBSTITUTE TEACHER
Coordinated lessons plans for elementary students. Assisted students with school subjects of Math, English, History, and Science. Assisted certified teachers with day to day classroom operations.
Aug 01, 2000 - Sep 01, 2000 ORANGE FORD CARDEALE - Orange, Texas
RECEPTIONIST
Supervise office volunteers handle incoming calls and greeted visitors in professional, friendly manner, and secretary for group commander with 6 salespersons.
Mar 01, 1995 - Mar 01, 2000 ST. MARY S HOSPTIAL - Port Arthur, Texas
PBX OPERATOR
Answer incoming call and connect to patient rooms, page doctors overhead and by pager, announce fire alarms, and codes.
Education
Lamar University - Port Arthur, Texas
Education Level: 1 year college: Information Technology
Sep 1989 - May 1992 Thomas Jefferson High School - Port Arthur, Texas
Education Level: High School Diploma/GED
Computer Skills
Typing Speed: 50 Words Per Minute
• Apple and Macintosh Computers
• Database Software ( Access)
• Data Entry Terminal (PDT, Mainframe Terminal, etc.)
• Email Software (Outlook)
• Internet Browser (Internet Explorer, Firefox, etc.)
• Peripheral Devices (Scanners, Printers, etc.)
• Personal Computers
• Spreadsheet Software (Excel)
• Word Processing Software (Word, WordPerfect, etc.)
Weatherford MWCS EPC2 Project-specific: DocMastR, UAR
Additional Computer Skills:
5 years’ experience with the following software at intermediate competency: Access, Excel, Outlook, Word, and WordPerfect.
References
Susan Champagne, Office Manager Jane Boucher, Contracts Manger
409-***-**** 281-***-**** / Email: ****.*******@***********.***
Rhonda Jones, Billing Clerk Rena Copher, QHSSE Administrative Assistant
409-***-**** 281-***-**** / Email: ****.*******@***********.***
Contact this candidate