Quality Assurance Management

*** Professional Skills

** Highly organized, methodical, and logical thinker

** Excellent organizational and time-management skills with the ability to multi-task and manage numerous projects simultaneously

** Experienced Web and traditional writer

** Strong written and verbal communication skills

** Detail-oriented problem-solver

** Strong interpersonal skills

** Quick learner, can learn on-the-job

** Ability to translate technical material into layman’s terminology

** Experienced procedure writer

** Self-starter and self-driven

** Independent worker

** Process focused

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**** Desktop Applications & Technical Skills

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** Library systems: SirsiDynix

** Metadata: experience with MARC, EAD, and Dublin Core

** Database and Library Research experience

** Data Analysis: Microsoft Excel for data analysis, including use of Pivot Tables, charts, and graphs

** Microsoft Office Applications: Word, Excel, Visio, PowerPoint, Outlook, and Publisher

** Operating Systems: Windows operating systems, including Vista; UNIX

** Database Management Systems: Microsoft Access, UNIX-based database systems.

** Desktop Publishing: FrameMaker, SnagIt, Microsoft Publisher

** Project Management: Work breakdown structures (WBS); Artemis ProjectView and TrackView

** Education background: Bachelors Business/Financial; Masters, Library and Information Studies (expected graduation: 2012)

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**** Work History

*** Ocee Branch, Atlanta-Fulton Public Library System [Public Library]

*** Library Assistant, October 2010 to Present

** Staff circulation desk, register borrowers, check out materials to patrons

** Answer incoming telephone calls, responds to patrons inquiries

** Search shelves for book holds, missing items, and for patron assistance

** Answer patron questions, making referrals to children’s and adult reference as required

** Troubleshoot patron account inquiries including questions regarding lost or missing items, disputed fines, misdirected holds, and any other inquires

** Correct catalog information for items not found in catalog or missing key elements

** Research lost and missing items

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*** Temporary Assignments, 2009 to 2010

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*** National Council of Jewish Women, Atlanta, GA [Volunteer Organization]

*** Membership Coordinator 2007 to 2008

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** Developed and maintained web site using Dreamweaver CS3

** Coordinated volunteers for annual fundraiser

** Worked directly with volunteer chairperson to oversee operation of large (200+ attendees) annual speakers’ luncheon

** Edited quarterly bulletin

** Provided organizational and procedural assistance and guidance as required

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*** Datatel, Inc. Fairfax, VA [Enterprise solution provider for the Higher Education market]

* Business Analyst/Senior Process Specialist 2003 to 2007

** Worked with project team and management to gather, analyze and prioritize requirements, and using standard tools, define a development teams’ SDLC

** Developed internal procedures for a configuration management system, based in Dimensions from Serena

** Used effective meeting management skills to initiate, develop agenda, conduct, and provide minutes so that all appropriate parties were kept up-to-date regarding project status and issues

** Maintained a log of all project-related issues, and escalated to all parties. Coordinate the resolution of issues and communicated resolution to all appropriate parties

** Used Lotus Notes Domino to house an SDLC knowledge management system

** Utilized Lotus Sametime to organize and conducted teleconferences on a regular basis

** Developed SharePoint collaboration/content management sites for a 150+ member Software Development team

** Trained groups on how to use various features of SharePoint

** Played a pivotal role in keeping all development processes up-to-date and coherent across groups within a software development division

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***Senior Documentation Specialist 1991 to 2003

** Researched, wrote, and edited user manuals for products such as Financial Aid and Accounts Payable/Accounts Receivables. Documentation was produced using FrameMaker

** Worked closely with subject matter experts to research each topic, conduct reviews, and ensure that each manual was technically accurate and user-friendly

** Attended project design and development meetings to gain an in-depth understanding of all aspects of the system prior to documenting the product

** Attended, documented, and contributed to database structure design and data file design meetings for a large system redevelopment project

** Assisted in quality assurance activities, including software testing and bug reporting

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**** Education

*** MLIS, University of Alabama, Tuscaloosa, AL (2012)

*** BBA, Finance, George Washington University, Washington, DC

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**** Professional Affiliations

*** Member, Georgia Library Association, 2011 – 2012

*** Member, Georgia Emerging Librarians, 2011 – 2012

*** Member, Society of American Archivist, 2011 – 2012

*** Member, Society of Georgia Archivists, 2011 – 2012

*** Senior Member, Society for Technical Communication, 1991 – 2007

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