Customer Service Sales

Christine Hughes-Puopolo

Bayonne, NJ

**********@*******.***

CUSTOMER SERVICE PROFESSIONAL

Profile • More than 20 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems.

• Maintains solid computer skills.

• Excellent working knowledge using both Microsoft Office & Tiny Term.

• Ability to train, motivate, and supervise customer service representatives.

• A team player, making the good of the company and its employees a priority.

Synopsis of Achievements • Transformed an empty room into a state of the art show room that showcased our most popular products, which led to increased sales and individualized customer service.

• Created an efficient filing system in an office that had none. It made it easier for customers to place their orders and inquiry times much less.

• Devised a system for ordering office supplies, cutting costs by over 50%.

• Increase sales and service by implementing a new email ordering system.

Employment

Toshiba Business Systems, Bayonne, NJ

2006 - 2010

Sales Administrator

Extensive interaction with sales representatives.

Prepared orders for leasing contracts.

Assist sales manager with daily tasks.

Composed spread sheets for correspondence with sales representatives and presidents.

Maintained tally of monthly sales, commissions and profits.

Prepared agenda for weekly sales meetings.

Imperial Bag & Paper Co, Bayonne, NJ

2000-2005

Customer Service/Public Relations

Extensive interaction with customers and sales representatives.

Entered customer’s orders via Tiny Term computer program.

Assisted in the development of a state of the art showroom.

Scheduled and managed customer visits to showroom to increase sales and quality of service.

Organized company business and social events.

Became well versed in all aspects of the office to ensure efficiency and communication throughout the office.

Michael Aram, Hoboken, NJ

1998-1999

Office Assistant

Organized files for more efficient office operations.

Purchased maintenance and shipping supplies for warehouse and office.

Negotiated pricing of maintenance and office supplies for 50% savings for company.

Implemented purchasing procedures to ensure proper tracking of orders.

Liberty Paper Co., Bayonne, NJ

1989-1997

Assistant Office Mgr./Customer Service

Extensive interaction with customers and sales representatives.

Functioned as support to top salesman providing comprehensive administrative service.

Managed office operational procedures.

Assisted in the orientation and training of new office personnel.

Performed invoicing in preparation for customer billing.

Education Bayonne High School

1976-1980

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