GIS Technician

Dena M. Ragheb

850-***-**** ● ********@*****.***

EDUCATION

Bachelor of Arts: Political Science & International Governments, December 2006

University of South Florida; Tampa, FL

Dean’s List 2000-2001

GIS I, II, & III 9.3 training classes; Tallahassee, FL, July 2009

EXPERIENCE

GIS Technician

City of Tallahassee, Underground Utilities October 2007-Present

• Edit, add, delete, and update utility infrastructure along with create and maintain hyperlinks utilizing Arc Map and Arc FM for the Gas, Water, and Wastewater Departments.

• Update and reconcile versioning edited/ updated data within an Arc SDE geodatabase.

• Research and repair geocode failures and duplicate data for Gas, Water, and Wastewater departments.

• Update ArcReader data into the CMMS/ MGIS directory.

• Compile graphic data using Arc Map, EDMS, and Microsoft Access.

• Construct detailed as-builts, utility drawings, and maps for Engineering division, inspectors, and field crew using Auto CAD.

• Perform field work to update mobile data by locating points; gas valves, water valves, fire hydrants, and sewer manholes using available tools such as locators, Trimble handheld GPS unit, and information provided by Arc Reader.

• Train temp. employees as well as QAQC work done thereafter.

• Utilize Arc Map to provide maps and queried data as needed by internal departments.

• Facilitate department by scanning service records, Department of Transportation Permits, Right of Way Permits, itemized bill reports, and valve maintenance records while correctly processing and transferring information into EDMS.

• Update permits and service record data to reflect corrections when discrepancies are identified.

• Develop and maintain organizational charts for all Underground Utility divisions using Microsoft Visio.

Duty Officer

Department of Juvenile Justice January 2007-August 2007

• Receive reports regarding severe and serious incidents from all DJJ facilities, offices, and programs and report the information to the proper authorities.

• Effectively handle situations that require a level of decorum and calmness.

• Properly transfer information into the proper database to be relayed to the Office of the Inspector General.

• Successfully gain knowledge of policy directives and implement them properly.

Assistant Manager

CD Warehouse May 1999-August 2005

• Handle various inquiries posed by customers.

• Balance ordering inventory, phone calls, communications, train new employees, and keep up to date with company changes.

• Deescalate hostile situations effectively.

• Responsible for opening and closing establishment and report store's daily earnings.

• Manage accounts payables successfully.

• Supervise high level of inventory.

• Train sales employees.

SKILLS

Computer: Proficient in EDMS, Arc Map, Arc Reader, Auto Cad, Adobe, MS Office, Outlook, Visio, Power Point, Excel, Access, Word, Windows 2000 & XP.

Languages: English, Arabic

References Furnished Upon Request

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