Customer Service Specialist
Resume:
_______________________________ DIANNA D. BOOTH___________________________________
CARTERSVILLE, GA 30120
***********@*****.***
OBJECTIVE
My desire is to obtain a full time, long-term position with a vibrant company. I am open to the prospect of learning new skills for a tremendous career opportunity using my extensive computer abilities, as well as management experience.
SELECTED ACCOMPLISHMENTS
• Extremely hard working, responsible and loyal.
• Experience with Medicare, Medicaid and private healthcare insurance systems.
• Worked as team member and provided leadership to other professionals as required to meet deadlines.
• Initiated corporate office management of day-to-day activities over 50 associates.
• Detail oriented, organized and able to handle multiple tasks.
• Built and maintained strong relationships with clients.
• Ensured that projects were initiated and completed in an efficient and timely manner.
• Received, reviewed, prioritized and responded (verbally or in writing) to daily correspondence (mail, e-mail or voicemail).
• Proven ability to handle and protect confidential information..
• Excellent customer service skills.
• Flexible to work overtime on short notice.
• ACH Processing experience.
• Knowledge of Windows-Word-Excel-Access-Publisher.
• Responsible for collecting large sums of money.
EMPLOYMENT HISTORY
Customer Service Specialist 10/2006-07/2008
ProCore Solutions – Marietta, GA
Order Entry – Customer Service
ProCore Solutions Temp – Marietta, GA 07/2006-10/2006
Academic Book Services – Cartersville, GA
Patient Access Registrar
Cartersville Medical Center
Atlanta RSC-Cartersville, GA 08/2002-01/2006
Director of Operations
Card America-Atlanta, GA 10/1999-05/2001
Customer Service Manager
Wal-Mart-Kennesaw, GA 08/1995-04/1999
Cake Decorator/Night Bakery Manager
Kroger-Marietta, GA 08/1991-05/1995
References Made Available Upon Request
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