Customer Service Manager
Resume:
*** ***** ***** – Hanover, PA *****
*******@*****.***
Administrative Secretary
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk.
Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
Offer advanced computer skills in MS Office Suite and other applications/systems.
Key Skills
Office Management
Teambuilding & Supervision
Staff Development & Training
Policies & Procedures Manuals Report & Document Preparation
Spreadsheet & Database Creation
Accounts Payable/Receivable
Bookkeeping & Payroll Records Management
Inventory Management
Expense Reduction
Medical Transcription
Experience
Hanover Hospital ~ Hanover, PA November 1998 to June 2011
Education Services Assistant, 2009 to 2011
Departmental Administrative Support, 1998 to 2009
Continuously received increases in responsibilities and job functions during tenure within Hanover Hospital Nursing and Education Departments. Exemplifying efficient productivity and customer service while culminating in current responsibility of coordinating all office and department functions and working with 17 team leaders and administrative professionals.
Results
Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff, co-workers and administrators.
Fulfilled and effectively maintain the position of project lead for many software tracking and training packages for facility and department specific initiatives.
Identified and decreased office expenditures by implementing controls on stock/supplies and standardizing ordering procedures.
Saved thousands of dollars in fees and improved the response-rates of direct mailing campaigns by bringing formerly outsourced mass-mailing function in-house.
Developed efficient processes for processing and tracking of various documents, policies and procedures, financial validation for preceptor payments
Implemented and maintain appropriate documentation for the State of PA for issuing of continuing education credits.
Provide administrative and clerical support to department of 542 employees.
Coordinate with Marketing department event planning and scheduling for entire facility of 1492 staff members.
USTC TRUCKING ~ York, PA June 1995 to November 1998
Buyer, Non-Inventory Parts
Served as buyer for non-inventory parts to the purchasing department, functioned as liaison to customers and ensured a consistently positive customer experience.
Results
Consistently helped and worked toward driving an increase in customer service and satisfaction.
Inventoried and maintained parts volume and adequate levels for production of product and workers.
Routinely monitored inventories; worked with suppliers an availability of parts needed and delivery schedules.
Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.
Quickly became a trusted assistant to the company president, purchasing manager, designers and sales personnel and earned a reputation for maintaining a positive attitude and producing high-quality work.
RJ ALLEN Painting ~ Baltimore, MD June1980 to December1990
Business Manager
Served as business/office manager, functioned as liaison to customers and product suppliers for and ensured consistent positive service to our customers and vendors.
Results:
Maintained and ordered adequate levels of material for jobs.
Developed efficient electronic billing and payment processes.
Maintained and scheduled job requests and employees to fulfill customer job requests.
Maintained accounts receivables and payables.
Processed bidding estimates for the company owner to remain competitive within job market.
Produced profit and loss reports as well as maintained tax payment to State of MD.
Processed and maintained payroll and tax payments for employees and governing agencies.
Education
CHESAPEAK HIGH ~ Baltimore, MD 1980
Academic Diploma
CONSOLIDATED SCHOOL OF BUSINESS ~ York, PA 1995
Associate Degree, Computerized Office Management
CAPELLA UNIVERSITY ~ Minneapolis, MN 2007
Bachelor Degree, Business Administration
McKinley (At-Home Professionals) ~ Fort Collins, CO 2012
Certificate, Medical Transcription
References
Krista Fraim
******@*****.***
JoAnn Scheu
*******@*******.***
Jennifer Shimkonis
**********@***************.***
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