customer service
Resume:
Michael Edward McCray
Ocilla, GA 31774
heao45@r.postjobfree.com
Objective:
To obtain a position as front desk clerk where I may utilize my knowledge and experience a successful and growing hotel chain.
Experience:
Quality Inn; Tifton, Georgia
Front Desk Agent/Night Auditor- November 2009 – January 2010
* Offered assistance to guests and provided essentials create loyal and satisfied guests
* Performed front as well as back of house duties for the satisfaction of guests
* Organized, created and canceled reservations
* Assigned rooms for guests upon arriving hotel
* Checking guests out upon dismissal of stay
* Created room keys
* Responsible for knowing the guests names
* Provided fast, friendly and efficient service while managing guests on telephone as well as front desk
* Managed multiple tasks at one time
* Assisted supervisors and managers with tasks, as well as completing essential reports
Wal Mart; Tifton, Georgia
Cashier—November 2006 – February 2009
* Greeted customers
* Maintained accurate cash drawer
* Distributed accurate change
* Maintained clean work area
* Placed stray items in appropriate place
Quality Inn; Douglas, Georgia
Front Desk Agent/Night Auditor— April 2004 – July 2005
* Assisted guests with needs
* Performing front desk duties along with housekeeping duties in order to satisfy customers
* Booked reservations for guests
* Assigned rooms to guests
* Making room keys
* Accountable for knowing the names of guests
* Provided fast, friendly and efficient service while managing guests on telephone as well as front desk
* Performed more than one task at a time
* Assisted supervisor and managers with tasks, as well as completing essential reports
Education:
Moultrie Technical College; Tifton, Georgia
Business Administration Technology—July 2010 – Present
Fitzgerald High School; Fitzgerald, Georgia
Diploma—June 2005
Skills:
Microsoft Office Word
Microsoft Office Power Point
Microsoft Office Excel
Microsoft Outlook
Windows XP Home Edition
Windows 98
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