Customer Service Insurance
Resume:
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Costa Mesa, CA ***** 714-***-****
*********@**.**.***
OFFICE SUPPORT AND CUSTOMER SERVICE
Office Support and Customer Service Professional with extensive experience in the insurance industry in various clerical positions including service center operations, PBX operations, claims records and working with adjusters. Recognized as a customer advocate who readily addresses service issues and is accountable for results. Key strengths include being proactive, thorough and accurate, and delivering timely cost efficient work processes.
PROFESSIONAL EXPERIENCE
SAFECO INSURANCE
COMPANY, Aliso Viejo, CA
Assistant Office Support Clerk. 1985/2008
Key member of a dedicated group of office services professionals that provided general office support, consulting and facilities management for Safeco internal customers to enable them to effectively serve our external customers. Received and handled calls from external customers.
• Exceeded goals by receiving a 99.64% score on service level and quality of audited work.
• Recorded and maintained statements from adjusters’ interviews with clients, and entered then into computer to ensure accurate record-keeping.
• Shared in PBX operations with two other employees for an office of 300 people.
• Dealt with venders directly to determine pricing and monitored usage to control costs.
• Created calendar, vacation analysis and updates into one location resulting in better staff coverage and coordination of time off. Assisted Manager in attendance reconciliation.
• Saved company $900 a year by negotiating pick up times for mail from outside company.
• Suggested cost saving idea for whole company to sell expensive art work in offices across the country. The idea was accepted and implemented by art director in corporate office.
Operations and Services Department Assistant / Safeco Insurance
Answered phones, directed calls, and helped customers with issues and questions.
• Sorted and distributed communication to 300 agents and ensured they received necessary, timely information and updates.
• Handled scanning and imaging of files, and completed underwriting faxes and routed them.
• Processed Title 10 letters and provided any clerical help that was needed.
PRIOR EXPERIENCE:
Claims Processor and Service Co-Coordinator/Safeco Insurance
Processor in major call center with 60 people, one of the first set up by company.
• Passed several claims tests to qualify for job.
• Processed claims over the phone and claims that arrived by mail from agents.
• Interacted with customers to explain claims process and handle all their needs such as setting them up with a rental.
• Handled small property loss and fence claims, and held authority to pay on small losses.
• Interacted with customers to provide emergency road assistance and handled tow bills.
PRIOR EXPERIENCE 2009/2011 TO CURRENT
HART2HART PRODUCTIONS/ HART INK FLUSH
OFFICE SUPPORT/MEDIA RELEASES
1. Dealt with customers regarding motorcycle events
2. Answered all phone calls and e-mails.
3. ARRANGED all mailing for special events.
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PRIOR EXPERIENCE:
CAREGIVER PERSONAL FAMILY: 2009/2010
EDUCATION & PROFESSIONAL DEVELOPMENT
INSURANCE INSTITUTE OF AMERICA – Introduction to Property and Liability Insurance
ONE STOP CENTER, IRVINE,CA. COMPUTER CLASS MICROSOFT OFFICE.
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