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Manager Customer Service

Location:
Milwaukee, WI, 53227
Posted:
January 24, 2012

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Resume:

Kevin M. Fisher

**** * ***** ***

West Allis WI, 53227

414-***-****

hdukx2@r.postjobfree.com

CAREER OBJECTIVE

A performance-driven, insightful manager with a proven ability to achieve and exceed all revenue and business-development goals, seeking an opportunity with an organization with a team environment were individual effort is rewarded utilizing business development sales skills and team leadership qualities.

PROFESSIONAL PROFILE

• Strong management in coaching/development skills

• Analytical with strong accounting, credit, and risk analysis skills

• Experienced loan officer for personal and business lending

• Documented record of success for increasing branch revenues

• Strong working knowledge of banking compliance standards, laws, and procedures

• Excellent verbal and written communication skills

ACHIEVEMENTS

• Ranked number 1 for Market Managers in WI for second quarter 2010

• Promoted to Market Manager for downtown Milwaukee April 2009

• 2008 Q2 Associated Bank Triple Crown Winner - 142.22% of goal

• Increased branch deposit base Feb 08 to Dec 08 from $21 million to $33 million

PROFESSIONAL EXPERIENCE

US Bank Germantown, WI Aug 2010 to Present

Branch Manager

• Managing Retail Branch partner relationships while building deposits, fee income and referrals of appropriate customers and prospects while growing branch revenue.

• Business Banker for Germantown, WI working with business owners deposit accounts, cash management products, and lending needs including commercial real estate for clients up to $10 million in sales

• Ensure that budget goals are met and while ensuring the branch is compliant with all banking laws and regulations

• Plans, directs and controls bank sales office operations, ensuring that established policies and procedures are followed and delegating responsibilities to staff as needed to meet office objectives

• Make recommendations to improve internal controls & operational efficiencies

Kevin M. Fisher

Page 2

Associated Bank Milwaukee, WI 2009 to 2010

Market Manager

• Manage the day-to-day sales activities/behaviors of a group of four Branch Managers within the Downtown Milwaukee Market

• Managing Retail Branch partner relationships while building deposits, fee income and referrals of appropriate customers and prospects.

• Ensure quality referrals to Business Banking and Commercial Departments sourcing commercial real estate deals and other business lending needs

• Utilized as a back-up for the District Manager

• Plans, directs and controls bank sales office operations, ensuring that established policies and procedures are followed and delegating responsibilities to staff as needed to meet office objectives

Associated Bank Waukesha, WI 2007 to 2009

Branch Manager

• Utilized as a Lead Manager in absence of district manager

• Managed sales activities by establishing sales goals/activities to attain new client relationships and retain existing relationships

• Develops staff through ongoing coaching sessions

• Strong focus for excellent customer service

MidAmerica Bank West Allis, WI 2005 to 2007

Relationship Banker

• Provided customer service to new and existing clients in all areas of personal banking

• Profiling clients to uncover current and future financial needs

• Achieve branch sales goals

EDUCATION

• Ottawa University May 2011

BA, Business Administration

ACTIVITIES

• YMCA Milwaukee Urban Campus Board Member (2009-2010)

• Waukesha Chamber of Commerce (2007-2009)

• Milwaukee Chamber of Commerce (2009-2010)

• East Town Association member (2009-2010)

• West Suburban Christian Academy 6th grade boys coach (2008-2009)

• Destiny High School Youth Mentor/Coach (2007-2008)



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