Customer Service Representative
Resume:
Mark R. Urick
The Villages, FL 32162
***********@*****.***
1-352-***-**** Home Phone
1-262-***-**** Cell Phone
Professional History
Travel Counselor 09/2011 – 07/2012
Legendary Journeys- Ocala, FL
Selling Cruises and Tours to the public, clerical duties
Phones, dealing with the public, using Wincruise
Travel Counselor 11/2009-12/2010
Legendary Journeys – Summerfield, FL
Sold Cruises and Tours to the public, clerical duties,
Phones, dealt with the public via phone or face to face
Clerical Assistant 03/1993- 05/2009
Dave Anderson State Farm Insurance – Elkhorn, WI
Measured properties, clerical duties, phones, took payments,
Dealt with the public
Shore Excursion Sales Staff 05/2007 - 09/2007
Norwegian Cruise Lines America – Hawaiian Islands, HI
Travel Counselor onboard “Pride of America” Customer Service
Faculty Led Programs Specialist 06/2006 – 02/2007
University of Wisconsin- Whitewater, Whitewater, WI
Arranged Travel for Professors and Student, prepared
Student budgets for Faculty Led Programs, dealt with
Students and Professors
Travel Counselor 05/2001 – 09/2001
AAA Travel Call Center – St. Petersburg, FL
Sold Travel to clients in TN, GA, FL and CA
Dealt with the public via the telephone.
US Cellular 10/2000-02/2001
Customer Service Rep in Call Center
Waukesha, WI
Customer Service Representative 06/1999 – 10/2000
Primex Inc., - Lake Geneva, WI
Sold Klockit and Lou Davis Wholesale
Worked in Call Center dealt with public
Via the telephone
Reservations Agent 06/1997 – 08/1998
Midwest Express Airlines – Oak Creek, WI
Sold airlines tickets to clients all over the USA
Worked in Call Center dealt with the public
Other Skills & Education
Language Skills include conversational Spanish and Japanese and ASL Sign Language
Computer Skills include Apollo, Sabre, Fidelio, Wincruise as well as outlook, excel and word computer systems.
B.A. Sociology with Philosophy Minor May 2004
University of Wisconsin – Whitewater
Whitewater, WI
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