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Long Beach, CA, 90805
10.00 HR
August 25, 2012

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Kathy Washington

** **** ***** ****** **** Beach, CA 90805

310-***-**** 562-***-****

Quality Control Clerk

Summary: Quality Control Clerk with over five years of quality control experience for a commercial distribution company. Excellent auditor with over 95% accuracy in identifying errors and correcting production and quality control issues. Works well with all levels within an organization.

Professional Experience:

Trans World Entertainment, Carson, CA 2004-2010

Quality Control Clerk

• Conducted audits on production work based on client requirements

• Created spread sheets on Excel organized by color and alphabetical by vendor for filing purposes

• Labeled pricing by hand, identified genre labels for over 300 CDs, DVDs and computer games daily, inventoried over 300 product items a day

• Reviewed CD’s, DVD’s and computer games for legibility, endorsement and ensure all details were accurate

• Analyzed nonconforming conditions in production to determine root cause

• Researched over 250 consumer product inquiries using Internet applications per day

• Monitored and verified 20 outgoing customer orders per day for shipment accuracy for Target, Block Buster, Best Buy, Wal-Mart, and Fry’s

• Logged, reported and identified errors and supporting information into audit database

• Maintained confidentiality, productivity levels and quality based on department standards

• Communicated with team members and clients personally, on the phone and through email

Wal-Mart, Lakewood, CA 2000-2004

Sales Associate

• Increased sales of display items by 20%, created, maintained and zoned over five attractive displays for store merchandise weekly

• Processed and received credit card transactions and issued refunds using an electronic cash register, over $5,000.00 a day

• Stocked over three pallets of merchandise during an eight-hour shift on store shelves

• Responded to and resolved over 25 customer complaints daily

• Worked in all departments - layaway, customer service, health and beauty, garden, electronics and jewelry

Cambridge Home Care, Lakewood, CA 1998-2000

Home Health Caregiver

• Cleaned and maintained over 1,200 square feet homes and completed multiple loads of laundry for providers daily

• Shopped and prepared three nutritious meals everyday on a weekly basis

• Provided and scheduled medical care including: administering prescriptions and home health care equipment, doctors’ appointments and transportation to medical appointments

Education/Training/Technical Skills

Chester Adult School, Compton, CA - Certificate of Nursing upon Completion

El Camino College Compton Center, Compton, CA - Associate of Arts upon Completion

Pacific Gateway Workforce Investment Network - Career Enhancement, 2011

MS Word, MS Excel, PowerPoint

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