Content writer for hire

I have been in the IT industry in a variety of retail and support assignments over the past eighteen years. I bring good listening and conversational skills, analytical talent, and quick learning to my job. I've been told I interact effectively with persons at all levels in the organization, go beyond specified assignments to create customer and associate satisfaction, and work effectively in a comprehensive context, as well as communicating highly-technical concepts in a way that non-technical people find easy to understand and follow.

Relevant Skills:

• Production of readable and articulate examples of Content Writing / Technical Writing, especially using Microsoft Word as a documentation tool

• Layout of software manuals, using Adobe InDesign CS as the design tool

• Polite and attentive Customer Service skills, in person and by phone / email

• Accurate and efficient Technical Support abilities for assorted Windows and Macintosh operating systems and applications thereon

• Experience with localization of documentation in French, Italian, Spanish, and German

• Proficient in Microsoft operating systems from Windows 95 through Windows Vista, and most Microsoft Office products, especially Microsoft Word and Outlook. Conversant with Microsoft Excel, Visio and PowerPoint

• Quick to learn new applications and procedures; self-taught in Adobe InDesign CS and Adobe Acrobat

• Experience with leading other employees in retail and office environments

Relevant Employment:

Wadeware LLC

Technical Writer

November 2006 – February 2009

Primary Duties:

• Write white papers and Web page content

• Edit courseware, white papers, Web page content, and other documents

Laplink Software

Documentation Specialist

October 2006 – November 2008

Primary Duties:

• Create and edit software documentation for Laplink Software’s remote and migration tools: primarily Quick Start Guides and User Guides, using Adobe InDesign CS as the main tool

• Record the company's "phone voice"

• Backup technical support and customer service

• Assist with marketing documentation

Peopleware Inc

Customer Care Representative

January 2005 - October 2006

Primary Duties:

• Technical Support and Customer Service, by phone, e-chat, and e-mail

• Assist with testing and Quality Assurance

Awards:

• Earned "Customers' Choice" award for great customer service

TripleNet Technologies (Contract for Pacific Medical Centers)

Documentation Specialist

May 2004 – January 2005

Primary Duties:

• Edit Department of Defense documentation (DITSCAP) to fit the expectations of Pacific Medical Centers’ IT department

• Create Policies and Procedures for the Information Services department

• Create a cohesive Help Desk Manual, utilizing disconnected information from throughout the Information Services department

• Learn Microsoft PowerPoint in order to create a training presentation for end users in the Clinics, Microsoft Visio in order to create PERT charts for the DITSCAP project, and basic Microsoft Access skills in order to create tracking databases

Atari Inc. (Infogrames, Humongous, et al)

Senior Technical Writer - Automated Systems

May 1998 - January 2004

Primary Duties:

• Create scripts for Interactive Voice Response System, and FAQs and Hints documents for company technical support web site

• Update above documents as new information became available

• Prioritize order in which to create and update documents, for the department

• Department expert on Educational and Edutainment titles

• Backup technical support as needed

Mindshare, Inc.

Vendor Representative

March 1996 - January 1998

Primary Duties:

• Merchandise product on store shelves

• Demonstrate product to customers

• Report to companies as required

CompUSA

Software Manager

June 1993 - January 1996

Primary Duties:

• Merchandise store shelves

• Assist customers with software needs

• Supervise software department personnel

• Scheduling of software department personnel

Multiple Zones

Sales Representative

October 1991 - April 1993

Primary Duties:

• Phone Sales of PC and Macintosh products

• Adobe "Type On Call" expert

TrySoft World of Nintendo

Store Manager

November 1989 - September 1991

Primary Duties:

• Retail sales of Nintendo and associated products

• Manage four to six employees

• Monthly budget and financial reports

• Game play assistance for customers

Education and Certification

• A+ PC Technician Certification - CompUSA Training Center, Seattle WA - Completed April 1998

• Early Childhood Education - Edmonds Community College, Lynnwood WA

• Proficient in reading and understanding Spanish

Contact this candidate