Customer Service Data Entry

ALBERT TAYLOR

**** ******** ***

SACRAMENTO, CA *5757

PHONE: 510-***-****

Email: *************@*****.***

OBJECTIVE: Competent and hardworking professional seeking a challenging position with potential for growth and job advancement.

HIGHLIGHTS AND QUALIFICATIONS:

10 YEARS OF WAREHOUSE EXPERIANCE LIBRARY AIDE SHIPPING/RECEIVING

10 YEARS OF MAIL HANDLING SHRINK WRAP/LABELING OSHA SAFETY

10+ YEARS OF CUSTOMER SERVICE & ADMINISTRATION PALLETIZING LOADING & UNLOADING .

CLERK/CUSTOMER SERVICE AND LIBRARY AIDE

• Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency.

• Analyzed internal processes and recommend and implemented procedural or policy changes to improve operations, such as supply

changes or the disposal of records.

• Acquired and distributed store supplies.

• Issued receipts, refunds, and credits due to customers.

• Shelved library materials according to the Dewey Decimal System.

• Registered library patrons for library cards; material check-in and check-outs.

• Maintained checkout areas.

• Resolved customer complaints.

• Answered customer questions providing information on procedures or policies.

• Computed and recorded totals of transactions.

• Performed light data entry functions and filing; Maintained medical records and clients files; Copying and faxing.

• Excellent interpersonal skills, telephone and office etiquette.

• Strong analytical and organizational skills.

WAREHOUSEMAN

• Responsible for other tasks related to placing purchase orders, receiving inventory, tracking and reconciling inventory balances, and selecting product and supplies; Analyzed, troubleshot, and recommended solutions to inventory discrepancies.

• Scanned various packages. Processed incoming and outgoing inventory and equipment.

• Reconciled and analyzed data.

• Conducted trailer inspections on all inbound and outbound trailers prior to loading and during unloading.

• Solved practical problems and dealt with a variety of concrete variables in situations where only limited standardization exists.

• Interpreted a variety of instructions furnished in written, oral, diagram, or schedule form.

SHIPPING AND RECEIVING

• Prepared merchandise by rearranging or shifting cases for Government receivers to accurately count.

• Transported merchandise and operating supplies to designated holding areas.

• Segregated merchandise by Contractor stocked cases, vendor-stocked cases, cases for display, and new items as identified by the Government.

• Met all OSHA related requirements under 29 CFR 1910.78 to include use of steel-toed boots when on the job and hard-hat when using High-Lift; Reported and logged all safety concerns to and for Supervisor or Government employees.

• Checked daily full case overwrites for expiration dates, pulled cases forward and organized and straightened for Order-writer.

• Conducted trailer inspections on all inbound and outbound trailers prior to loading and during unloading.

• Used radio frequency (RF) equipment for picking, receiving, put-away, and load functions as required.

WORK HISTORY

Warehouseman/Clerk Nelson Staffing/Volt Solutions Sacramento, CA 2011 – Present

Clerk City and County of San Francisco San Francisco, CA 2006 – 2010

Mail Handler/Clerk Venturi Staffing Partners San Francisco, CA 2004 – 2006

Mail Handler/Clerk US Postal Services Oakland, CA 2004 – 2005

Library Aide City of Oakland Oakland, CA 1998 – 2003

EDUCATION

Michigan State University Business Administration

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